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Capacity without concrete: self-service made passengers do the work. Automation takes it away.

2026-11-05T09:56:00+00:00Sponsored by

When check-in queues grow, airports have traditionally reached for one of two answers: build more terminal, or hand more of the work to passengers. Robert Michaels, Chief Commercial Officer at Elenium Automation, argues that neither matches automation, which adds capacity while giving passengers the journey they actually want.

A passenger walks past self bag drop units at Queenstown Airport, New Zealand

Article

Check-in automation adds airport capacity without concrete

2026-11-05T09:13:00+00:00Sponsored by

Self-service handed the agent’s job to the passenger. Elenium’s Robert Michaels on what automation does differently.

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