Divest time: the missing link in security checkpoint performance monitoring

Throughput and passenger experience are increasingly important to airports, but balancing these alongside the implementation of additional security measures is challenging. In this whitepaper, Point FWD demonstrates how airports can enhance security checkpoint performance…

With the continuous extension of security measures within the passenger security checkpoint, throughput and passenger experience are becoming increasingly important to airports. The implementation of additional security measures will always have influence on other (sub-)processes of passenger screening. To determine this influence, insight in performance of the entire security checkpoint is key. With this insight, airports can take improving measures when the desired passenger throughput is not met, and monitor the effectiveness of these measures instantly. Also, differences in performance of security lanes can be compared easily. This can be useful when testing new security equipment or concepts of operations.