Latest News

[REGISTER FREE] Transforming airside operations on the journey to reach net-zero | Now on demand!
[GET IN TOUCH] Media Planner 2025!
[REGISTER FOR OUR FREE WEBINAR] Creating accessible airports for all | 28 May 14:00 UK time
[READ FOR FREE] Next-generation baggage operations for a new era of air travel
webinar

Creating accessible airports for all

28 May 2025

1:00pm

Join us for this exclusive International Airport Review webinar where we hear from the airports leading the way in inclusive travel experiences.

Register now to join this webinar for free or watch later on-demand!

In today’s world, accessibility is no longer an option—it is a necessity. Airports serve as gateways to the world, and ensuring they are inclusive and welcoming for all passengers, regardless of their physical, sensory, or cognitive abilities, is essential for operational excellence and brand reputation.

Airports are facing a significant increase in the number of passengers with accessibility requirements, which includes not only those with visible physical disabilities, but also those with hidden disabilities. This growing demographic presents both operational and service-related challenges that airports must address to ensure a smooth and inclusive travel experience.

Join us to hear from the airports leading the way in inclusive travel experiences, exploring innovative strategies, real-world case studies, and actionable solutions for improving accessibility in airport environments.

The webinar will explore:

  • Designing for accessibility: Best practice for terminal layouts, signage, and infrastructure that accommodate all travellers.
  • Leveraging technology: How cutting-edge innovations, such as assistive technologies, autonomous wheelchairs, and wayfinding apps, are transforming accessibility.
  • Policy and regulation compliance: Navigating global accessibility standards and ensuring compliance with legal and ethical mandates.
  • Training and awareness: Empowering airport staff to provide empathetic and effective assistance to passengers with diverse needs.
  • Impact on revenue: Hear about why creating inclusive airports is not only the right thing to do, it makes business sense.

SPEAKERS

Anna-Ruth-CockerhamAnna-Ruth Cockerham, Accessibility Manager, London Gatwick Airport

LinkedIn profile

Anna-Ruth is London Gatwick’s Accessibility Manager. She has recently been named in the UK’s 100 most influential disabled people on the Shaw Trust Disability Power 100 list.

michele parrietiMichele Parietti, Head of PRM Assistance, SEA Milan Airports

Michele Parietti is a dedicated professional with six years of experience in the airport management industry. Skilled in organisation and business process management, he excels in dynamic environments that challenge him to grow and innovate. Parietti values collaboration, creativity and continuous learning. He is passionate about innovation and technology and their potential to enhance people’s lives in every aspect. He is currently Head of PRM Assistance at Malpensa Airport for SEA Milan Airports.

{Moderator} Arturo Garcia-Alonso, Chief Operations Officer, Avports

LinkedIn Profile

Arturo García-Alonso is the COO of Avports and has been leading and overseeing the operational performance for the Avports airport network in the US and The Caribbean for the last four years, including both public-private-partnerships (P3) and airport management projects. Arturo’s airport management and P3 investment career spans over 22 years, including airport operations, ORAT, and ground handling. This experience includes having worked for global airport management companies such as Munich Airport International in Germany and Aena Aeropuertos in Spain, the ground handling company Acciona Airport Services, and ACI World. Arturo is currently a member of ACI World Passenger Facilitation Committee, and an airport industry thought leader having published and contributed to major trade publications and reports. He holds both bachelor’s and master’s degrees in aerospace engineering; completed both ACI and ICAO International Airport Professional (IAP) and Aviation Security Professional Management (AVSEC-PM) accreditations; and obtained a diploma from Concordia University’s and ACI’s Airport Executive Leadership programme (AELP).

Siri Betts-Sonstegard.jpgSiri Betts-Sonstegard, Senior Vice President of Experience and Design at Pittsburgh International Airport

Siri Betts-Sonstegard is the Senior Vice President of Experience and Design at Pittsburgh International Airport, where she leads innovative, user-centered strategies to transform travel for millions of passengers. For over a decade, she has honed her expertise in service design, previously serving as Design Research & Strategy Lead at IBM and contributing to the Design Innovation Group at Memorial Sloan-Kettering Cancer Center. In her current role, Siri is spearheading the airport’s trailblazing universal access programme, ensuring a seamless and inclusive journey for all travellers.

FAQs

Is the webinar free?
Yes – there is no charge to watch the webinar, either live or on-demand.

When will the webinar take place?
The webinar took place on 28 May 2025, at 14:00, UK time. 

Can I watch the webinar later?
The webinar will be available to watch on-demand shortly after the live broadcast takes place.

What are the benefits of attending live?
During the live webinar, you will be able to pose questions to the speakers, which will then be answered during the live Q&A session at the end of the webinar.

How long will the webinar be?
The live webinar will last for up to sixty minutes

What do I need to watch this webinar?
All you need is a computer with an internet connection. It is advised to use headphones where possible for your own comfort. 

Send this to a friend