Leveraging LiDAR, Wi-Fi, cameras, and sensors to create efficient and reliable passenger flow monitoring

Marie Faucon, Client Success Manager, Smart FLOWS

Marie Faucon’s background lies in retail and customer experience, with a focus on transit places. She joined Smart Flows after developing food concepts in train stations and airports with SSP. At the time, she wished she had passenger flow data to base her decisions upon. She now promotes Passenger Flow Monitoring as an enabler for rational decision-making to improve operations cost-efficiency, enhance passenger experience and increase non-aero revenues.

Nicolas Denisse, Director of Information Systems, Côte d’Azur Airports

Nicolas Denisse is a seasoned executive with extensive experience in the fields of technology, operations, and management. Since March 2022, he has been serving as the Chief Information Officer (CIO) at Aéroports de la Côte d’Azur in France, overseeing the airport platforms. Prior to this role, Nicolas held significant leadership positions in various global companies. From 2018 to 2022, he was the Chief Operating Officer (COO) and Chief Technical Officer (CTO) at Servier, a worldwide pharmaceutical company with over 23,000 employees. Before that, he served as the COO at Louis Vuitton from 2012 to 2018, where he contributed to the growth of the luxury retail giant. His earlier career includes roles at AstraZeneca, where he led IS services and infrastructure for Europe, and at Danone Group, where he focused on IT operations and business intelligence. Nicolas began his career as a Senior Consultant in Business Intelligence at Business & Decision, building a strong foundation for his future leadership in the technology and operations sectors.

Joey Macsween, Program Director, Toronto Pearson Airport

Joey MacSween is the leader of the Data & Analytics practice at Toronto Pearson Airport. In this role, he focuses on enhancing operational performance and improving the passenger experience by leveraging data-driven insights and innovative technologies.

Hannah Meredith, Senior Manager of Strategic Innovation, CVG Airport – Cincinnati/Northern Kentucky International Airport

Hannah Meredith is a Senior Manager of Strategic Innovation at the Cincinnati/Northern Kentucky International Airport (CVG). As a member of the industry recognized innovation team, Hannah focuses on advancing airport sustainability, increasing efficiencies in customer experience, fostering accessibility and inclusion, and automating elements of the travel journey for passengers, employees, and aircraft operations. In this role, she helps lead change at the airport by working with universities, startups, advocacy groups, and business partners to reinvent the airport experience.

[Moderator] Darryl Dowd, VP, Safety, Security, and Operations, ACI World

Darryl Dowd is the Vice President of Safety, Security, and Operations at ACI World. With over 25 years of experience in the aviation industry, Darryl has held various executive roles at airports, gaining expertise throughout his career in regulatory compliance, terminal and airfield operations, and strategic planning. He holds a master’s degree in aviation management.

• From a technology standpoint, what is out there? Key technology comparison
• From a use cases perspective, what do businesses require? What financial investment and what technology?
• How to build a meaningful data hub to enable an end-user friendly Passenger Flow Monitoring
• From a financial perspective, how to maximise the value of pre-existing data before adding any other devices

Is the webinar free?
Yes – there is no charge to watch the webinar, either live or on-demand.

When will the webinar take place?
The webinar will be taking place on 12 December 2024, at 14:00 GMT, UK time. 

Can I watch the webinar later?
The webinar will be available to watch on-demand shortly after the live broadcast takes place.

What are the benefits of attending live?
During the live webinar, you will be able to pose questions to the speakers, which will then be answered during the live Q&A session at the end of the webinar.

How long will the webinar be?
The live webinar will last for up to sixty minutes

Who will be moderating?
To be confirmed.

What do I need to watch this webinar?
All you need is a computer with an internet connection. It is advised to use headphones where possible for your own comfort.