Transforming experiences with LiDAR and curb-to-gate passenger flow data

Nick Woods, Chief Information Officer at Manchester Airport

Nick is Chief Information Officer for MAG, a leading UK airport group that owns and operates Manchester, London Stansted, and East Midlands Airports. A passionate technologist, he joined MAG in 2016 to lead Technology for the £1Bn Manchester Transformation Programme. Promoted to Chief Technology Officer in 2017, he was instrumental in developing MAG’s IT Strategy and was subsequently appointed CIO in September 2018. In 2022, he also took on responsibility for Group-wide transformation, bringing together people, processes and technology to drive value across MAG.

James Williamson. Chief Executive Officer at Veovo

James has been the CEO of Veovo since 2019, driving the company’s strategy to advance airports towards Total Airport Management (TAM), efficient operations, and brilliant passenger experiences. With a proven track record of scaling organizations, James is a strong advocate for the transformative power of data-driven decision-making in the aviation sector. He brings over a decade of senior leadership experience in the defence and aerospace technology industry, including roles as VP and Managing Director of Transportation at Leidos.

• Lessons learned with LiDAR technology – and how its accuracy and flexibility are revolutionising queue measurement
• The value of a sensor-agnostic approach that combines data from LiDAR, other sensors, wifi access points and the AODB to characterise passenger flow – from curb to gate and gate to curb
• How rich insights into the passenger journey, tracked by flight, can help influence guest behaviour, build more accurate plans and improve operational efficiency
• How building a data-driven customer experience requires putting actionable insights directly into staff hands, where and when they need it.
• How to get started: Plan for scalability, start at the optimal point of impact and build trust with stakeholders.

Is the webinar free?
Yes – there is no charge to watch the webinar, either live or on-demand.

When will the webinar take place?
The webinar will be taking place on 26 September 2024 at 16:00 CEST/ 15:00 BST (UK TIME)

Can I watch the webinar later?
The webinar will be available to watch on-demand shortly after the live broadcast takes place.

What are the benefits of attending live?
During the live webinar, you will be able to pose questions to the speakers, which will then be answered during the live Q&A session at the end of the webinar.

How long will the webinar be?
The live webinar will last for up to sixty minutes

Who will be moderating?
Wendy Leitstein, GoTo Webinar

What do I need to watch this webinar?
All you need is a computer with an internet connection. It is advised to use headphones where possible for your own comfort.