The secret to airport efficiency REVEALED! Berlin Airport’s tech transformation

Get an exclusive look into the innovative and airport efficiency strategies at Berlin Brandenburg Airport with Managing Director and COO, Thomas Hoff Andersson. In this insightful interview conducted at the International Airport Summit 2024, we explore how the airport is expanding operations while increasing efficiency. Discover how Berlin Airport is leading the way in sustainable practices, having achieved level 3 airport carbon accreditation and focusing on renewable energy.

The conversation dives deep into the airport’s pioneering use of technology. Learn about the biometric passenger experience and how the airport is using virtual queuing to make security faster and more flexible. They have already had 50,000 passengers use this service, and are now enabling 100% of their passengers to use it.

Find out why Berlin Airport decided to take control of its own security, and the impact this has had on reducing costs for both airlines and passengers, with a 25% reduction in security charges. See how the new CT scanners are not only increasing airport efficiency but also improving passenger satisfaction. The airport has increased their CTX lanes from 0 to 24 in an effort to create a 100% CTX airport.

Finally, hear about the ambitious plans for 2025 including a bold move to replace traditional customer service with a 100% AI-generated dialogue system. This ground-breaking initiative, developed with a Google-backed start-up, aims to provide a more efficient and tailored customer experience. It’s an ambitious move, with the airport set to completely do away with human interaction. This interview gives you a glimpse into the future of airport operations.