Creating a personalised airport experience for Aena’s 411 million passengers

Posted: 4 September 2024 | Holly Miles, Roberto Martin Davara | No comments yet

Watch this exclusive video interview with the Head of Facilitation and Passenger Experience at Aena.

Join us for an exclusive interview with Roberto Martín Davara, Head of Facilitation and Passenger Experience at Aena, recorded at the Passenger Terminal Expo in Frankfurt.

Roberto shares valuable insights on emerging passenger trends, emphasising the increasing demand for sustainability within airports and the shift towards a more personalised airport experience that balances seamless automation with human touch assistance.

Discover how Aena, the world’s largest airport operator by passenger numbers, leverages a holistic data-driven approach to inform their customer experience (CX) strategy. Learn about their innovative efforts to personalise the travel experience for the 411 million passengers who passed through their airports last year.

“Airports for you” is the guiding mantra at Aena.

Watch this interview to learn more about their commitment to enhancing the airport experience.

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AENA

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Creating a personalised airport experience for Aena’s 411 million passengers

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Creating a personalised airport experience for Aena’s 411 million passengers

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