Creating a personalised airport experience for Aena’s 411 million passengers

Posted: 4 September 2024 | Holly Miles, Roberto Martin Davara | No comments yet

Watch this exclusive video interview with the Head of Facilitation and Passenger Experience at Aena.

Join us for an exclusive interview with Roberto Martín Davara, Head of Facilitation and Passenger Experience at Aena, recorded at the Passenger Terminal Expo in Frankfurt.

Roberto shares valuable insights on emerging passenger trends, emphasising the increasing demand for sustainability within airports and the shift towards a more personalised airport experience that balances seamless automation with human touch assistance.

Discover how Aena, the world’s largest airport operator by passenger numbers, leverages a holistic data-driven approach to inform their customer experience (CX) strategy. Learn about their innovative efforts to personalise the travel experience for the 411 million passengers who passed through their airports last year.

“Airports for you” is the guiding mantra at Aena.

Watch this interview to learn more about their commitment to enhancing the airport experience.

Reserve your FREE place

AI in Action: Enhancing Ground Operations at Frankfurt Airport

30 Sept 2025 | 11:00 AM BST | FREE Virtual Panel Discussion

Airports face mounting pressure as passenger volumes grow and turnaround windows tighten. But what if you could see your ground operations in real time, and predict issues before they occur?

Join us for a high-impact virtual panel featuring Frankfurt Airport, FraAlliance, and zeroG – Lufthansa Group’s AI powerhouse, as we explore how AI and computer vision are reshaping airside efficiency, safety, and collaboration.

Meet the experts:

Pascal Schimanski, Project Lead – Digitalisation, FraPort
Pauline Nolte, Project Director Strategy & Consulting, FraAlliance
Christian Ritter, Head of Product & Principal Data Scientist, zeroG
Moderated by Francesca Vetter, Head of Marketing, zeroG

Register now to ask your questions live and take away practical, proven insights on applying AI at scale in your airport – Register Now – It’s Free!

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AENA

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Latest News

Creating a personalised airport experience for Aena’s 411 million passengers

AI in Action: Enhancing Ground Operations at Frankfurt Airport

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Latest News

Creating a personalised airport experience for Aena’s 411 million passengers

AI in Action: Enhancing Ground Operations at Frankfurt Airport

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