The experience economy has arrived at airports: Zurich Airport

Posted: 16 December 2022 | Holly Miles, Nico Castagna | No comments yet

Watch this exclusive interview with the Head Customer Experience & Digital Design at Zurich Airport.

We caught up with Nico Castagna, Head Customer Experience & Digital Design at Zurich Airport, to discuss what passengers want from the airports that they travel through now, how they are evolving to become an experience destination, giving passengers greater predictability and control, passenger experience projects in the pipeline, technology being used to create a seamless experience and how they look to provide their employees with a good airport experience, as well as their passengers. Watch this exclusive interview now!

The experience economy has arrived at airports”

More from Zurich Airport:

A shift in passenger priorities at Zürich Airport

Finding your way at Zurich Airport with Google Maps

In conversation with Emanuel Fleuti, Zurich Airport

Trends to watch in air travel this year: Head of Sustainability & Environment at Zurich Airport

Related airports

Zurich Airport (ZRH)

Related regions

Europe

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The experience economy has arrived at airports: Zurich Airport

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Related airports

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Latest News

The experience economy has arrived at airports: Zurich Airport

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