Re-humanising the airport experience
Dimitri Coll, Vice President Airport Customer Experience at ACI World, gives his analysis of passenger experience and argues that employees are a key component of this.
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Dimitri Coll, Vice President Airport Customer Experience at ACI World, gives his analysis of passenger experience and argues that employees are a key component of this.
London City Airport has launched a 10-week public consultation to ensure the airport can meet passenger demand in the decade ahead.
Airport Operators Association, Chief Executive Karen Dee has commented on the publication of the UK ‘Government 22-point’ plan to help ensure resilience within aviation this upcoming summer.
ACI Europe has announced its annual winners for the Best Airport Awards 2022, which were characterised by how airports are recovering post-COVID-19 pandemic and sustainability-related achievements.
Bangalore International Airport has invested in 10 Emergency Oxygen Generators in order to provide life-saving support for both passengers and airport staff during medical emergencies.
At the 32nd ACI Europe Annual Congress and General Assembly in Rome, ACI Europe President Javier Marín said, “It’s time to connect the dots”, calling for more regulatory coherence to support a strong and sustainable aviation future.
Western Sydney International Airport’s Community Open Day welcomed hundreds of neighbours and community members, who were given exclusive access to the new airport and its future runway.
Airports Council International Europe’s Director General, Olivier Jankovec, has outlined the financial burden debt-ridden airports will continue to face, as the aviation industry battles to gain financial stability post-pandemic.
Palmerola International Airport has been awarded the Airports Council International - Latin America and the Caribbean Airport Health Accreditation, for its efforts with implementing a safe passenger experience.
King Khalid International Airport has been awarded the accolade of 'Most Improved Airport' at the Skytrax 2022 World Airport Awards, for its efforts towards improving the passenger experience.
Watch this exclusive interview with AGS Airports' Ross Nimmo
Helsinki Airport has been awarded the 'Best Airport in Northern Europe' in the global airport customer satisfaction survey conducted by Skytrax.
The Government of Canada has released an updated statement regarding the progress airport and airline partners have made to reduce passenger delays across Canada's airports.
Watch this exclusive interview with Bristol Airport's Simon Earles.
Finavia will centralise the check-in, security controls, and baggage claims for passengers at Helsinki Airport’s new, state-of-the-art terminal.