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Self-service

Is it time for airports to embrace a fully self-serviced environment?

24 January 2020 | By Borry Vrieling | CEO | Eezeetags

Self-service technology is imperative if airports aspire to meet the demands of tomorrow, emphasises Borry Vrieling from eezeetags.

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Developing passenger touchpoints in Argentina’s airports

16 January 2020 | By Martín Eurnekian - Aeropuertos Argentina 2000

Technology will create new roles and new operational models requiring different competencies and mindsets. Martín Eurnekian, President of Aeropuertos Argentina 2000, reminds us that the user experience must remain at the centre of this transformation.

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Delivering a smart solution for automated border control

15 January 2020 | By Chris Gilliland - Vancouver International Airport

As airports prepare to fulfil the new security and data collection requirements outlined by the EU, Chris Gilliland, Director of Innovative Travel Solutions within Vancouver International Airport, talks about how automated, self-service border control solutions must be considered.

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What airport self service means for the future

14 January 2020 | By Chris Wilson - Birmingham Airport

Analysing the evolution of terminal technologies, Chris Wilson, Head of Terminal and Capacity at Birmingham Airport, looks at the rise of self service and how this has affected the overall terminal operation.

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SITA to install Scan&Fly self-service bag drop at 18 airports

20 December 2019 | By International Airport Review

The bag drop technology offers up to 60 per cent increased terminal capacity and a 40 per cent reduction in operational costs.

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Self-service and automation technology to be installed at Perth Airport

9 December 2019 | By Rachael Harper (International Airport Review)

Perth Airport will be implementing new automation technology next year to ensure the departure experience is hassle-free for passengers.

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Chinese airports are embracing AI and automation

28 November 2019 | By International Airport Review

Investments are being made into automating the journey and expanding mobile services in order to improve the passenger experience.

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Self-service technologies market forecast further growth

17 October 2019 | By International Airport Review

In order to offer convenience to passengers, airport authorities are concentrating on the adoption of self-service solutions.

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How Cardiff Airport aims to keep ahead of the technological trend

16 October 2019 | By Rachael Harper (International Airport Review)

Dewi Gaylard, Head of Information, Communication and Technology at Cardiff Airport, discusses how to make a relatively small airport stand out from the crowd, changing mindsets of the industry and putting passengers first when implementing new technologies.

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AITS 2019: Driving communication in the airport industry

25 September 2019 | By Rachael Harper (International Airport Review)

The Airport IT and Security Conference is being attended by more airports than ever before, a situation which needs to be fully utilised to improve airport operations and customer experience.

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Baggage handling: Reducing congestion with innovative solutions

16 July 2019 | By Maria Rhodes

Checking in baggage is always an airport pressure point and a stressful part of a passenger’s airport journey. With this in mind, Tampa International Airport in Florida embarked on a revolutionary system to enable passengers to remotely check in luggage. Maria Rhodes, General Manager for Bags, reveals how the service…

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Hamburg Airport takes another step towards the future

18 June 2019 | By Michael Eggenschwiler | CEO | Hamburg Airport

Passengers can benefit from even more independence and flexibility at departure with Hamburg Airport’s self bag drop. Michael Eggenschwiler, Chief Executive Officer, Hamburg Airport explains how the experience of the technology to date leaves no doubt that automated baggage check-in is the right solution for the future.

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Self-service baggage: Increasing capacity, flow and satisfaction

17 June 2019 | By Anders Nielsen - Billund Airport, Lone Teist - Billund Airport

Anders Nielson and Lone Teist detail how Billund Airport – regional in size but one that bears the complexity of a large-scale airport – has had to embrace self-service technology and automation within baggage handling to increase its capacity.

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How new digital initiatives will completely the change the airport experience

15 May 2019 | By International Airport Review

At ACI Asia-Pacific/ World Annual General Assembly, Conference & Exhibition, hosted at Hong Kong International Airport (HKIA), we spoke to CK Ng, Executive Director of Airport Operations, and Steven Yiu, Deputy Director of Service Delivery from HKIA to discover how new digital initiatives will shape the future of airports and…

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One million passengers have used Birmingham Airport’s self-service bag drop

26 April 2019 | By International Airport Review

Birmingham Airport has 61 SSBD kiosks available, with 52 that allow passengers to print boarding cards and check-in, and nine that allow them to inject their bag.

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Self-service