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Self-service

The new social distancing norm will result in airport self service

29 April 2020 | By Borry Vrieling | CEO | Eezeetags

Borry Vrieling, Founder and Managing Director of eezeetags, details how a post-coronavirus world will further require a developed self-service journey.

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More than just a makeover at Hong Kong International Airport

2 March 2020 | By Vivian Cheung

Hong Kong International Airport’s Terminal 1 extension is the latest milestone in the airport’s on-going mission to meet and exceed passenger expectations, details Vivian Cheung, Executive Director of Airport Operations at AAHK.

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Self-service bag-drop system trialled at LAX’s Tom Bradley terminal

26 February 2020 | By International Airport Review

A new addition to the Tom Bradley International Terminal will speed up the processing of passengers, and could be enhanced by biometrics in the future.

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Two Brazilian airports are now processing passengers faster

14 February 2020 | By International Airport Review

Fraport Brasil has implemented 26 self-service gates; 14 at Forteleza Airport and 12 at Porto Alegre Airport, in a bid to improve efficiency.

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Electronic screening gates introduced at Tampa International Airport

7 February 2020 | By International Airport Review

The new e-gates have been installed at Tampa International Airport's Airside A, aiming to speed up processes and reduce waiting times.

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Avalon Airport begins terminal digitalisation improvements

4 February 2020 | By International Airport Review

New developments include the introduction of self-service check-in kiosks and bag-drop technology as part of Avalon Airport's efforts to improve efficiency.

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Budapest Airport collaborates with online travel-tech company

3 February 2020 | By International Airport Review

Budapest Airport's new initiative was developed to allow for seamless connections for passengers flying with two or more unconnected airlines.

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Is it time for airports to embrace a fully self-serviced environment?

24 January 2020 | By Borry Vrieling | CEO | Eezeetags

Self-service technology is imperative if airports aspire to meet the demands of tomorrow, emphasises Borry Vrieling from eezeetags.

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Developing passenger touchpoints in Argentina’s airports

16 January 2020 | By Martín Eurnekian - Aeropuertos Argentina 2000

Technology will create new roles and new operational models requiring different competencies and mindsets. Martín Eurnekian, President of Aeropuertos Argentina 2000, reminds us that the user experience must remain at the centre of this transformation.

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Delivering a smart solution for automated border control

15 January 2020 | By Chris Gilliland - Vancouver International Airport

As airports prepare to fulfil the new security and data collection requirements outlined by the EU, Chris Gilliland, Director of Innovative Travel Solutions within Vancouver International Airport, talks about how automated, self-service border control solutions must be considered.

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What airport self service means for the future

14 January 2020 | By Chris Wilson - Birmingham Airport

Analysing the evolution of terminal technologies, Chris Wilson, Head of Terminal and Capacity at Birmingham Airport, looks at the rise of self service and how this has affected the overall terminal operation.

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SITA to install Scan&Fly self-service bag drop at 18 airports

20 December 2019 | By International Airport Review

The bag drop technology offers up to 60 per cent increased terminal capacity and a 40 per cent reduction in operational costs.

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Self-service and automation technology to be installed at Perth Airport

9 December 2019 | By Rachael Harper (International Airport Review)

Perth Airport will be implementing new automation technology next year to ensure the departure experience is hassle-free for passengers.

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Chinese airports are embracing AI and automation

28 November 2019 | By International Airport Review

Investments are being made into automating the journey and expanding mobile services in order to improve the passenger experience.

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Self-service technologies market forecast further growth

17 October 2019 | By International Airport Review

In order to offer convenience to passengers, airport authorities are concentrating on the adoption of self-service solutions.

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Self-service