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Self-service

Contactless self-check-in trials begin at Hamad International Airport

1 October 2020 | By International Airport Review

As part of its efforts to limit the spread of COVID-19, Hamad Airport has introduced two new solutions to enable contactless self-check-in.

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Contactless: The new norm in aviation

14 September 2020 | By Murali Varadarajan - Mumbai International Airport Limited

Murali Varadarajan, Senior Vice President and Head of Operations at Mumbai International Airport Limited, discusses how airports should tackle the challenge of improving efficiency in the face of COVID-19.

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Chhatrapati Shivaji Maharaj Airport introduces contactless check-in

10 September 2020 | By International Airport Review

Chhatrapati Shivaji Maharaj Airport's new QR-code check-in service minimises unnecessary surface contact and improves the passenger experience.

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Budapest Airport invests €100 million over 12 months

3 September 2020 | By International Airport Review

Over the course of the past year, Budapest Airport has invested in a wide range of infrastructure and passenger experience developments.

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Issue 4’s Guide to Self-Service Technologies

19 August 2020 | By International Airport Review

How can an airport efficiently implement self-service processes without facing significant costs?

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Avinor rolls out end-to-end touchless travel programme

3 July 2020 | By International Airport Review

Passengers at Norway’s airports can enjoy the summer season with a new end-to-end touchless airport experience.

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Issue 3’s Operational Efficiency In-Depth Focus

17 June 2020 | By International Airport Review

It has never been so important to ensure your airport is operating as efficiently as possible; to reduce costs and improve the passenger experience.

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Incorporating biometrics in aviation: The journey to touchless U.S. air travel

15 June 2020 | By Tovah LaDier - IBIA

Tovah LaDier, Executive Director of the International Biometrics + Identity Association, provides a brief history of biometrics and aviation from 2001 to the present, with a focus on an ongoing policy debate over the decision to use facial recognition in Entry-Exit.

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A clean sweep: Intelligent sanitation management paves the way for safer air travel

28 May 2020 | By Siobhan Boyle - Veovo

Don’t waste time and effort - maximise your airport sanitation procedures with passenger behaviour data.

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Avalon Airport is first Australian airport to introduce touchless check in

7 May 2020 | By International Airport Review

Australia’s Avalon Airport is working to ensure world-class passenger safety and experience when the airport recommences flights.

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The new social distancing norm will result in airport self service

29 April 2020 | By Borry Vrieling | CEO | Eezeetags

Borry Vrieling, Founder and Managing Director of eezeetags, details how a post-coronavirus world will further require a developed self-service journey.

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More than just a makeover at Hong Kong International Airport

2 March 2020 | By Vivian Cheung

Hong Kong International Airport’s Terminal 1 extension is the latest milestone in the airport’s on-going mission to meet and exceed passenger expectations, details Vivian Cheung, Executive Director of Airport Operations at AAHK.

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Self-service bag-drop system trialled at LAX’s Tom Bradley terminal

26 February 2020 | By International Airport Review

A new addition to the Tom Bradley International Terminal will speed up the processing of passengers, and could be enhanced by biometrics in the future.

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Two Brazilian airports are now processing passengers faster

14 February 2020 | By International Airport Review

Fraport Brasil has implemented 26 self-service gates; 14 at Forteleza Airport and 12 at Porto Alegre Airport, in a bid to improve efficiency.

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Electronic screening gates introduced at Tampa International Airport

7 February 2020 | By International Airport Review

The new e-gates have been installed at Tampa International Airport's Airside A, aiming to speed up processes and reduce waiting times.

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