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Seattle-Tacoma Airport trialling two touchless solutions to promote seamless travel

5 May 2021 | By International Airport Review

Seattle-Tacoma's two pilot programmes, SEA Spot Saver and happyhover™, will work to improve efficiency and modernise the passenger experience.

article

Meet MONA, VINCI Airports’ revolutionary end-to-end biometric assistant

22 April 2021 | By VINCI Airports

VINCI Airports talks to International Airport Review about ‘MONA’, a revolutionary digital service and the first travel companion based on facial recognition, which was launched at France’s Lyon-Saint Exupéry Airport in October 2020.

article

The future of seamless travel: An expert view

21 April 2021 | By Borry Vrieling, Franck Maurin

International Airport Review asked Franck Maurin, Product and Solutions Director for Passenger Facilitation and Border Control at IDEMIA and Borry Vrieling, Founder and Managing Director of Eezeetags b.v., what the future of seamless travel looks like for airports?

article

International Airport Review Issue 2 2021

21 April 2021 | By International Airport Review

In this issue we feature articles from industry experts on a range of topics including: VINCI’s new end-to-end biometric assistant – MONA; Bristol Airport’s quest to becoming net zero carbon by 2050; and also, a sneak preview to our Rebuilding Airports Event which is taking place in May.

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Utilising passenger insight in a post-COVID-19 world

5 April 2021 | By Emanuele Calà

Emanuele Calà, Head of Innovation and Quality at Aeroporti di Roma, details the passenger-focused approach that has taken a pivotal role during the pandemic, and the use of real time data at different points in the airport journey to truly capture passenger mood.

article

Airport adaptability is key in responding to the most unexpected scenario: COVID-19

24 March 2021 | By Maxim Romanenko

Maxim Romanenko, Director of Ground Handling at Pulkovo Airport, writes of the lessons learned from adapting and thinking swiftly in response to the unprecedented environment caused by COVID-19 and how these successes can be taken forward in the sector as the virus loosens its hold.

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Passenger experience and expectations during COVID-19

17 March 2021 | By Nejat Kurt

Nejat Kurt, Deputy General Manager of Operations at TAV Airports, looks forward to the aviation sector post-COVID-19, considering the actions undertaken by airports to ensure passenger safety and the role of contactless technology, which will remain key in regaining – and maintaining – passenger confidence.

news

ACI World survey finds increase in airport technology investments

11 March 2021 | By International Airport Review

The survey found that, as a result of the COVID-19 pandemic, airports have significantly accelerated their investments in technology in order to adapt better to the changing health and safety requirements.

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Brace your airport for the new era of post-pandemic air travel

25 February 2021 | By Vivian Cheung

Vivian Cheung, Executive Director of Airport Operations at Airport Authority Hong Kong, explains how Hong Kong International Airport has been using the downtime during the pandemic to invest in biometric and touchless technologies, open test facilities, play its part in the distribution of the COVID-19 vaccine and even clean the…

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Redefining the airport experience to accommodate emotional wellbeing

7 January 2021 | By Hamad International Airport

Qatar’s Hamad International Airport has amended its airport experience to ensure that passengers experience a smooth and welcoming journey post-COVID-19.

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The key challenges for today’s airports and becoming fit for the future

18 December 2020 | By Dr. Ralf Gaffal - Munich Airport International

Dr. Ralf Gaffal, Managing Director of Munich Airport International’s (MAI) Business Division, spoke to International Airport Review about the key challenges and questions that airports need to address sooner rather than later, highlighting best practices and using Munich International Airport (MUC) as an example.

webinar

NEXTT Vision: From concept to implementation – during and post-COVID-19

17 December 2020 | By NEXTT Vision (IATA & ACI)

As a joint initiative of ACI and IATA, NEXTT (New Experience Travel Technologies) creates a shared vision for the future of travel. While the first webinar confirmed the validity of and the need for the concepts of NEXTT in these difficult times for the air travel industry, this second webinar looked…

article

Contactless has become the new airport buzzword

20 November 2020 | By Bangalore International Airport Limited (BIAL)

Protecting passengers and staff from COVID-19, Bangalore International Airport Limited emphasises the importance of minimising physical contact during the airport journey.

article

Creating a touchless airport experience at Avalon Airport

19 November 2020 | By Justin Giddings

Following Avalon Airport’s decision to implement touchless self-service technology – for the first time in Australia – in May 2020, International Airport Review spoke to the airport’s CEO, Justin Giddings, to find out how this technology may affect the airport experience.

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Passengers doing it for themselves at Budapest Airport

18 November 2020 | By Kam Jandu - Budapest Airport

Budapest Airport’s Chief Commercial Officer, Kam Jandu, illustrates how Budapest passengers can take control of their own airport journey, even during the COVID-19 pandemic.

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