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Marco Troncone on revolutionising airport services: From city check-in, to “phygital” shopping and online travel agents

11 October 2024 | By Holly Miles, Marco Troncone

Don't miss this deep dive into the future of airport services and sustainable travel with Marco Troncone at the helm.

article

Curb to Gate: Smart Airports eReport 2024

18 September 2024 | By International Airport Review

Read this exclusive free report on the smart technology shaping the airports of tomorrow.

news

IAR Spotlight on International Airport Summit 2024 Speakers

18 September 2024 | By International Airport Review

We take a closer look at some of the speakers confirmed for the International Airport Summit and what they will be speaking about during their panels.

video

Creating a personalised airport experience for Aena’s 411 million passengers

4 September 2024 | By Holly Miles, Roberto Martin Davara

Watch this exclusive video interview with the Head of Facilitation and Passenger Experience at Aena.

video

Preparing for a record-breaking 2024 at London Gatwick Airport

7 August 2024 | By Holly Miles, Mark Johnston

This interview provides a comprehensive look at the airport's innovative strategies and commitment to exceptional service in 2024.

news

Birmingham Airport improves accessibility with new check-in option

5 August 2024 | By Emily Budgen

Birmingham Airport have introduced a new check-in process for those with hidden disabilities, ensuring greater accessibility.

article

Q and A with Houston Airports’ Molly Waits

2 August 2024 | By International Airport Review

Molly Waits, Chief Marketing and Air Service Development & Communications Officer for Houston Airport System reveals the exciting terminal expansions at George Bush Intercontinental (IAH) and William P. Hobby International Airport (HOU) that will see capacity expanded. She also gives insight into Houston Airport System’s successful route development strategy.

article

Creating an Easy Airport experience for passengers and employees at Aeroportos Uruguay

1 August 2024 | By Federico Cabrera

In this interview with Federico Cabrera, the Airport Operations and Customer Experience Manager at Aeropuertos Uruguay, he sheds light on how the airport has navigated the challenges brought about by the COVID-19 pandemic and how it continues to enhance the airport experience for both passengers and employees.

article

Meet DoraBot: Elevating the traveller experience at El Dorado

30 July 2024 | By Daniel Beltrán, Juan David Micolta, Luis Soto

El Dorado International Airport has revolutionised the experience of its passengers by introducing ‘DoraBot’, a new artificial intelligence (AI) powered virtual assistant that offers personalised attention throughout travellers' journeys. Luis Soto, Daniel Beltrán and Juan David Micolta explain more for International Airport Review.

news

International Airport Summit 2024 launches in Amsterdam!

9 July 2024 | By International Airport Review

We are excited to announce that International Airport Review is taking place in Amsterdam this year. Read to find out what else is new for this year.

news

Etihad offers pioneering live online advice for travel requirements

26 June 2024 | By Emily Budgen

Etihad Airways have launched a pioneering live online advice system for customers, providing up-to-date guidance on travel documents.

podcast

Focusing on customer experience, sustainability and growth through innovation

13 March 2024 | By Holly Miles, Luis Felipe de Oliveira

Listen to this exclusive podcast with ACI World's Director General.

video

Going above and beyond for a passenger creates unforgettable moments with April Laukaitis

18 December 2023 | By April Laukaitis, International Airport Review

Watch this exclusive interview with Customer Service Agent, April Laukaitis, who tells her story of providing personalised customer service which really made someone's day.

article

Curb to Gate: Smart Airports Report 2023

13 December 2023 | By International Airport Review

Read this exclusive free report on the smart technology shaping the airports of tomorrow.

video

Focusing on the sensory experience of passengers at Hyderabad International Airport

2 October 2023 | By Holly Miles, Pradeep Panicker

Watch this exclusive interview with the airport CEO who is speaking at the International Airport Summit 2023.

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