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Passengers with reduced mobility (PRMs)

Seattle-Tacoma Airport introduces sensory and prayer rooms for passengers

8 April 2021 | By International Airport Review

In a bid to be more accessible and inclusive, Seattle-Tacoma Airport has opened a Sensory Room and Interfaith Prayer and Meditation Room.

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U.S. FAA to award over $627.7 million in funding through its Airport Improvement Program

6 April 2021 | By International Airport Review

A total of 390 airports in 39 states, Puerto Rico and the Federated States of Micronesia will benefit from more than $627.7 million in FAA grant funding.

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Challenging the digital status quo at Cranfield University’s DARTeC

1 March 2021 | By Leah Hockley (International Airport Review)

Set to open in 2021, the Digital Aviation Research and Technology Centre (DARTeC) at Cranfield University aims to bring together sector leads from across the aviation industry within a collaborative research environment to create, experiment and challenge the digital status quo. International Airport Review’s Junior Editor, Leah Hockley, spoke with three…

article

Building trust in a seamless passenger experience

3 February 2021 | By Carol Lobato

Carol Lobato, Deputy General Manager at Guangzhou Baiyun International Airport Terminal 2, details the hard work that goes into creating an effortless, stress-free experience for passengers, and the importance of trust, now more than ever, in building and keeping relationships that will see those passengers return.

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Airports are tailoring measures to assist everyone

6 January 2021 | By Jean-Sébastien Pard

Jean-Sébastien Pard, Senior Manager of Facilitation and Passenger Services at ACI World, highlights how accessible airport operations are imperative, even more so during these difficult times.

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Lithuanian Airports’ strategic goal

5 January 2021 | By Lithuanian Airports

The year 2019 saw Lithuanian Airports support its highest number of PRMs across its network of airports, with as many as 56 per cent being satisfied with the accessibility services on offer. However, ensuring equal access to services is a priority for the operator, and Lithuanian Airports continues to work…

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PRM traffic rebounds faster than total PAX traffic

4 January 2021 | By Robert Castiglioni

Recently published data indicates that PRM traffic is returning to the skies at a faster rate than total passenger traffic, explains accessible air travel expert, Roberto Castiglioni.

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UK CAA awards Belfast City Airport with highest accessibility services rating

7 December 2020 | By International Airport Review

George Best Belfast City Airport has successfully retained its 'Very Good' rating from the UK CAA for its accessibility services for the third consecutive year.

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Glasgow Airport receives ‘Very Good’ disability access rating for second consecutive year

3 December 2020 | By International Airport Review

The UK Civil Aviation Authority awarded Glasgow Airport with the rating for the second consecutive year as a result of its efforts in supporting PRMs.

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New hidden disabilities programme introduced at Orlando International Airport

4 November 2020 | By International Airport Review

The Sunflower Lanyard Programme is an initiative which will help passengers with hidden disabilities get extra levels of customer service.

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QEF launches Disability Equality Training course for aviation

28 October 2020 | By International Airport Review

The aim of the course is to increase understanding of disabled people, their rights, compliance with accessible aviation laws and solutions to remove and prevent barriers to equality.

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Issue 5’s Guide to Accessibility

14 October 2020 | By International Airport Review

Within Issue 5 we gathered expert industry opinions to showcase how accessibility must continue to be a priority for airports.

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International Airport Review Issue 5 2020

13 October 2020 | By International Airport Review

This issue covers potential future passenger expectations, a guide to accessibility, insights into new terminals and an exploration of the new airport function.

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From accessibility to inclusivity at Canada’s YWG Airport

18 September 2020 | By Kirk Goodlet

Kirk Goodlet, Director of Terminal Operations at Winnipeg James Armstrong Richardson International Airport (YWG), anticipates the needs of future passengers.

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Have you considered a hackathon at your airport?

16 September 2020 | By Niamh O’Brien - Dublin Airport

Niamh O’Brien, Head of Dublin Airport’s The Future Factory, explains how hackathons have led to the creation of accessibility concepts that have greatly improved the PRM experience within the airport.

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Passengers with reduced mobility (PRMs)