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Passenger experience and seamless travel

news

Calgary International Airport named Routes awards overall winner

21 March 2024 | By International Airport Review

Calgary International Airport (YYC) has been crowned the Overall Winner of this year’s Routes Americas Awards.

article

Issue 1 2024 International Airport Review

21 March 2024 | By International Airport Review

In this issue of International Airport Review we feature articles from industry experts on a range of topics including: airport experience, future vision of Changi Airport, biometrics, route development, innovation, air traffic control, airport associations and future workforce. All this, plus an exclusive interview with International Airport Review's Airport Leader…

news

Perth Airport first multi-storey car park ready to ramp-up

20 March 2024 | By International Airport Review

Perth Airport has partnered with Georgiou to deliver a multi-storey car park which will contribute to the transformation of Airport Central.

article

Capacity constraints in a growing world: Understanding capacity challenges from an African mindset

20 March 2024 | By Ekelem Airhihen

Ekelem Airhihen, Assistant General Manager for the Federal Airports Authority for Nigeria (FAAN), discusses capacity challenges for airports across Africa. He gives an in-depth understanding of the challenges facing air traffic, including migration and sociological workforce issues.

video

Understanding the trends of aviation workforce with Växjö Småland Airport

18 March 2024 | By Brett Weihart, Chunekshi Wimalasuriya

Brett Weihart of Växjö Småland Airport discussed some of the trends of aviation workforce, particularly in regards to the younger generation.

Helsinki Airport redevelopment programme

video

Helsinki Airport redevelopment programme

15 March 2024 | By International Airport Review

Watch this exclusive tour of the newly redeveloped Helsinki Airport in Finland.

news

The best airports for customer experience worldwide, as chosen by passengers

14 March 2024 | By International Airport Review

The results were chosen by passengers through the renowned Airport Service Quality (ASQ) Awards.

podcast

Focusing on customer experience, sustainability and growth through innovation

13 March 2024 | By Holly Miles, Luis Felipe de Oliveira

Listen to this exclusive podcast with ACI World's Director General.

news

Miami-Dade County Mayor Daniella Levine Cava launches “I AM MIA” customer experience campaign

12 March 2024 | By International Airport Review

The campaign is a pivotal initiative designed to transform the customer experience at one of the nation's busiest airports.

news

Accessibility tech to be trialled at Glasgow Airport

11 March 2024 | By International Airport Review

Innovative small businesses with ideas to improve accessibility for passengers are set to begin trials at Glasgow Airport.

news

iGA Istanbul Airport pilots therapy dog project to reduce flight stress

11 March 2024 | By International Airport Review

As part of the pilot project, specially trained therapy dogs interact with passengers at the airport and offer them support with their friendly energy.

article

Creating an Art & Culture Airport

11 March 2024 | By Sunny Yoon

Fresh from the ACI World Global Customer Experience Summit 2023, Sunny Yoon, Executive Director, Terminal Operations, of Incheon International Airport Corporation, speaks exclusively to International Airport Review about what passenger experience means to them.

video

Ricia Vinelli Montejo: IAR’s Airport Leader of the Future 2023

8 March 2024 | By Holly Miles, Ricia Vinelli Montejo

Watch this exclusive interview to get tips and tricks for your career!

news

Helsinki Airport ranked fifth in the world for business travellers

7 March 2024 | By International Airport Review

Finavia has taken the needs of business travellers into account.

news

Hamad International Airport introduces dedicated transfer security lanes for families

6 March 2024 | By International Airport Review

The dedicated family lanes will reduce wait times at security checkpoints and provide staff assistance to aide families with their personal belongings.

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Passenger experience and seamless travel