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Passenger experience and seamless travel

One week remaining to respond to proposed changes to Gatwick Airport’s Northern Runway plan

4 June 2024 | By Emily Budgen

The UK public have one week remaining to respond to the Second Notification of a Proposed Change for the Northern Runway at Gatwick Airport.

news

Heathrow Airport reopens Fast Track Security this summer

3 June 2024 | By Emily Budgen

London Heathrow Airport (LHR) have reopened Fast Track Security for departing passengers this summer, now open for booking!

article

Finding ‘Finnspiration’ in Helsinki Airport’s new development

31 May 2024 | By Holly Miles

International Airport Review’s Editor Holly Miles, was invited by Finavia to see the renewed Helsinki Airport after the historic development programme. Here, she reports back on the results of this monumental project.

news

Air India introduces digital refreshment vouchers linked to boarding passes

29 May 2024 | By Holly Miles

In a first-of-its-kind move by an Indian airline, Air India has partnered with iCoupon to turn passengers' boarding passes into digital F&B vouchers during flight delays.

podcast

Transforming the passenger experience with innovative technologies at JFK’s T4

29 May 2024 | By Holly Miles, Steve Tukavkin

Listen to this exclusive interview with the Vice President IT and Digital of JFK T4.

news

Korean Air AI Contact Centre to enhance customer services

28 May 2024 | By International Airport Review

Korean Air is developing an AI Contact Centre (AICC) platform to enhance customer support, offering more personalised services by utilising artificial intelligence (AI) and cloud-based technologies.

news

Industry progresses to reduce baggage mishandling, finds IATA

24 May 2024 | By International Airport Review

"With 44% of airlines already fully implementing Resolution 753 tracking...travellers can have even more confidence that their bags will be at the carousel on arrival,” said IATA.

video

Developing an airport during challenging geopolitical times, Warsaw Modlin Airport

24 May 2024 | By Tomasz Szymczak

Watch this exclusive interview with the CEO of Warsaw Modlin Airport in Poland.

article

Network advancement: the key to Kuala Lumpur International Airport’s digital evolution

22 May 2024 | By Huawei

Major airports today are all undergoing a digital revolution, aimed at improving passengers’ boarding experience while also enhancing airport systems, from security to retail with the help of cutting-edge technologies. Although technological advancements like VR/AR applications, and IoT have brought possibilities for the sector, we also need to be aware…

news

Singapore Airlines release a statement on SQ321 operating from London (Heathrow) to Singapore, 20 May 2024

22 May 2024 | By International Airport Review

Singapore Airlines have released updates following an incident that took place on flight SQ321, flying London Heathrow to Singapore on 20 May 2024.

news

Ethiopian Airlines inaugurates transformed Addis Ababa Bole International Airport domestic terminal

20 May 2024 | By International Airport Review

Ethiopian Airlines have announced the inauguration of the transformed Addis Ababa Bole International Airport domestic terminal.

article

Flying high: elevating the VIP passenger experience at Ezeiza International Airport

20 May 2024 | By Sebastian Villar Guarino

Writing exclusively for International Airport Review, Ezeiza International Airport General Manager, Sebastian Villar Guarino, writes about how the airport is delivering enhanced and VIP passenger experiences to guests.

news

Mumbai’s Chhatrapati Shivaji Maharaj International Airport (CSMIA) launches vibrant summer carnival

15 May 2024 | By International Airport Review

Under the summer carnival's theme of 'Oceanic Escape', the airport will offer travellers activities, exclusive offers and discounts across 125 retail and 127 food and beverage (F&B) outlets.

news

Ezeiza International Airport promotes country’s culture via Argentinian artist, Julio le Parc

13 May 2024 | By

Aeropuertos Argentina 2000 has launched new art at the Departures Terminal of Ezeiza International Airport to elevate passenger experience.

news

Milan Linate Airport becomes fully biometric allowing passengers to board using only their face

10 May 2024 | By International Airport Review

FaceBoarding uses a biometric facial recognition system to enable passengers to pass through security and board aircraft.

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