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Video: Southwest Airlines: How to satisfy 175 million passengers annually
How does Southwest Airlines mobilise a 21,000-strong workforce to serve 175 million passengers every year? Find out in this video.
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Ground handling
Ground handling is the process of servicing an aircraft when it is parked, usually between flights whilst the plane is at the airport terminal gate.
Ground handling is frequently subcontracted by airlines to the airports they use, to third-party agents or to other airlines.
The ground handling team is made up of staff who perform a wide range of functions including:
- Ramp handling: guiding the plane into position and operating
- Servicing vehicles on the tarmac
- Refuelling and maintenance of the aircraft
- Clearing of the cabin and restocking of the catering supplies
- Check-in and boarding at the terminal gate
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Video: How Virgin Atlantic maximises their passenger experience
Virgin Atlantic is on track to realize its vision of offering the best passenger experience while keeping staff happy and costs low.
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Ensuring safety within ground operations during the age of automation
Safety is supposed to be everyone’s top priority in the world of airports, airlines and ground service providers. However, as Wayne Anaka, President of AVCON, highlights, in reality safety is having to compete with on-time performance and profitability.
whitepaper
Checklist – hazards and occurrences in airside operations
Download the free checklist to help you identify and report safety issues and observations in your airside operations.
webinar
Enhanced video analytics for airport operators
5 August 2019 | By IDEMIA
The growing number of travellers passing through airports consequently increases the number of tasks airport operators must complete, whilst enhancing potential threats. However, an enlarged amount of traffic cannot be at the expense of security. Video analytics can enhance the capacity of existing infrastructure and video management systems. Video analysis…
webinar
How to streamline operational processes and excel in customer experience: The “Aeroporti di Roma” success story
31 July 2019 | By TIBCO
ABOUT THIS WEBINAR Active engagement with passengers and collaboration with all the various players present in the airport ecosystem can secure business operativity and increase profitability in the years to come, whilst providing a greater passenger satisfaction. Airports generate a lot of data – from passengers departing, arriving and in…
webinar
RFID and modern baggage messaging: Where we are and what’s next
31 July 2019 | By International Air Transport Association (IATA)
To conclude IATA’s 2019 webinar series dedicated to baggage tracking, RFID and modern baggage messaging, this last session focused on where the industry is at and what can be expected as we move towards 2020. Participants were given an overview of the important milestones achieved in 2019, which notably included…
webinar
Modern baggage messaging standards
30 July 2019 | By International Air Transport Association (IATA)
Following on from the first two webinars of this series - which introduced the IATA RFID priority and highlighted some successful deployments - this session will cover the messaging aspect as baggage is moved according to messages that are sent from the airline Departure Control System (DCS) to the baggage…
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Solving profitability and talent challenges
Airlines, airports and ground handlers face many challenges when it comes to profitable operations and attracting the right talent to their organisation. All too often when we speak to airside businesses, we hear that many of the factors affecting their operations are ”out of our control”.
webinar
Implementing RFID in baggage operations
10 July 2019 | By International Air Transport Association (IATA)
Following on from the first webinar of this series, which introduced the IATA RFID priority, this session focused on adopting and implementing RFID in baggage handling. Participants will be given some practical tools and resources to explore using RFID as a tracking solution for their operations and will be given…
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Are robotic container loading machines the future of baggage handling?
Following Kansai Airport’s success in the World’s Best Airport Baggage Delivery 2019 award, International Airport Review spoke to the airport to investigate the procedures that are in place.
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NAV CANADA to install time-based spacing system at Toronto
Intelligent Approach works by dynamically calculating the optimum time between arriving aircraft based on their type and the prevailing weather conditions.
webinar
IATA prioritises RFID for baggage tracking across the industry
3 June 2019 | By International Air Transport Association (IATA)
This webinar was an introduction to the IATA RFID priority, including RFID benefits, the IATA RFID roadmap and the IATA standard for RFID. It covered why IATA decided to move forward with RFID as the best mechanism for airlines to adopt Resolution 753 on baggage tracking and for the industry…
whitepaper
A six step guide to creating the perfect flight with A-CDM
Improve turnaround performance with Airport Collaborative Decision Making. Tips for partner engagement. Case study. Extend to Total Airport Management (TAM)
news
Aircraft ground handling system market to reach $190 billion by 2025
Improving airport infrastructure and using technological advancements to reduce operational delays will be the main market drivers during 2019-2025.
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