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Ground handling

Ground handling is the process of servicing an aircraft when it is parked, usually between flights whilst the plane is at the airport terminal gate.

Ground handling is frequently subcontracted by airlines to the airports they use, to third-party agents or to other airlines.

The ground handling team is made up of staff who perform a wide range of functions including:

Ramp handling: guiding the plane into position and operating
Servicing vehicles on the tarmac
Refuelling and maintenance of the aircraft
Clearing of the cabin and restocking of the catering supplies
Check-in and boarding at the terminal gate

news

IATA calls for transition to enhance ground support equipment

14 December 2022 | By International Airport Review

The International Air Transport Association has called for a transition to enhance ground support equipment to improve safety and contain the cost of ground equipment damage.

news

Birmingham Airport expands Veovo partnership to enhance real-time partner collaboration

26 October 2022 | By Veovo

Birmingham Airport's upgrade to Veovo's next-generation operations platform allows the operator and its aviation partners to take proactive decisions as events unfold for a smoother passenger experience.

article

Enhancing environmental sustainability and energy efficiency of İGA Istanbul Airport

5 September 2022 | By Istanbul Airport

For International Airport Review, iGA Istanbul Airport outlines the strides it’s making towards sustainability and becoming more socially responsible.

news

Improvements at Heathrow following cap on departing numbers

12 August 2022 | By International Airport Review

Following the cap on departing passenger numbers at London Heathrow Airport, there has been major improvements to passenger experience, with fewer last minute flight cancellations, better aircraft punctuality, and baggage delivery.

news

Menzies Aviation joins worldwide mission to decarbonise aviation

19 July 2022 | By International Airport Review

Menzies Aviation has joined the Mission Possible Partnership, an alliance of climate leaders focused on decarbonising some of the world’s highest-emitting industries.

news

DEN receives 2022 Leading Airport Fleet Award

8 June 2022 | By International Airport Review

In recognition of Denver International Airport’s alternative and sustainable ground handling fleet assets, the airport has been awarded the 2022 Leading Airport Fleet award by Advanced Clean Transportation Expo.

news

Reforms needed to retain ground handling talent

6 June 2022 | By International Airport Review

As aviation’s post-COVID-19 recovery continues, the International Air Transport Association has called for holistic reforms to manage the need for a stable talent base for the ground handling sector.

news

Europe’s airports and ground handlers discuss complex challenges

9 May 2022 | By International Airport Review

In a recent statement, airports and ground handlers across Europe have spoken out about the complex operational and staffing challenges they face as they enter the post-COVID-19 summer travel season.

article

Smart digitalisation of customer service

9 May 2022 | By Maxim Romanenko

Maxim Romanenko, Director of Ground Handling of Northern Capital Gateway Pulkovo Airport in Saint Petersburg, discusses digital services and whether they are a solution for passenger service enhancement in a post-COVID-19 era of air travel.

news

Houston Airport welcomes new aircraft maintenance facility

25 April 2022 | By International Airport Review

Houston George Bush Intercontinental Airport has welcomed Spirit Airlines large new aircraft maintenance hangar facility, which aims to drive job opportunities for the local community.

news

Washington Dulles International Airport proposes new 14-gate concourse

12 April 2022 | By International Airport Review

Metropolitan Washington Airports Authority has proposed a new 14-gate concourse at Washington Dulles International Airport, which will replace current outdoor boarding areas, expand passenger amenities, and support new jobs.

news

Menzies Aviation secures renewal with Aer Lingus at Heathrow

8 April 2022 | By International Airport Review

Global aviation logistics specialist, Menzies Aviation, has secured a renewal of its long-standing partnership and ground operations contract with Aer Lingus at London Heathrow Airport.

news

Amsterdam Airport approves digital declarations to streamline cargo chain

7 April 2022 | By International Airport Review

Amsterdam Airport Schiphol has welcomed Automated Nomination, which will ensure import cargo is automatically assigned to the correct forwarder before it physically arrives at the airport.

news

dnata to expand cargo operations into Cologne Bonn Airport

7 April 2022 | By International Airport Review

dnata has revealed plans to expand its European footprint through the planned acquisition of the Germany-based Wisskirchen Handling Services, the exclusive operator of the Cologne Bonn Cargo Centre.

article

The enduring challenges facing ground handling service providers

30 March 2022 | By Thomas Romig

Thomas Romig, Vice President Safety Security and Operations at ACI, shares his insight into the multifaceted challenges currently facing the ground handling sector, and explains why the interdependent relationship between air operators, airports, and ground handling sector providers is key to solving them.

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Latest News

Ground handling