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Ground handling

Ground handling is the process of servicing an aircraft when it is parked, usually between flights whilst the plane is at the airport terminal gate.

Ground handling is frequently subcontracted by airlines to the airports they use, to third-party agents or to other airlines.

The ground handling team is made up of staff who perform a wide range of functions including:

Ramp handling: guiding the plane into position and operating
Servicing vehicles on the tarmac
Refuelling and maintenance of the aircraft
Clearing of the cabin and restocking of the catering supplies
Check-in and boarding at the terminal gate

Content Hubs

ASAM S.A. on why progress in aviation is taking off in Mali

8 February 2017 | By Roy Manuell, Digital Editor

We asked the CEO of the Malian Airport Assistance Company (ASAM-SA) Dominique Dreuil to talk us through why they are leading the way in improving Malian aviation...

Content Hubs

Delta improves baggage performance and experience with RFID

18 January 2017 | By Bill Lentsch

Delta Air Lines has one of the largest and most complex transportation networks in the world, with 180 million passengers annually. Delta’s customers trust the airline with the responsibility of transporting their 120 million collective bags, which generate over two billion tracking points. Bill Lentsch, Senior Vice President of Airport…

news

ASAM-S.A becomes first Malian company to be certified by ISAGO

4 January 2017 | By International Airport Review

Following a 6 month in-depth audit, IATA has officially certified the Malian airport assistance company (ASAM-SA)...

article

Aviation starts on the ground

17 November 2016 | By Tim Meagher (Ground Operations Inspector: Civil Aviation Safety Authority of Australia)

As the area of ground handling and the subsequent supply chain becomes ever more complex, Tim Meagher, Ground Operations Inspector with the Civil Aviation Safety Authority of Australia, discusses how airports and airlines must remain vigilant to make sure risks are identified and eliminated, ultimately to ensure the safety of…

news

dnata selects Avaya to drive digital transformation in customer experience

17 October 2016 | By International Airport Review

Avaya to provide cloud services for dnata in a five-year, multimillion-dollar agreement...

article

Facing challenges on the apron

26 September 2016 | By GATE alliance President, Dieter A. Heinz

Ground handling is an essential part of airfield operations. Dieter Heinz, GATE alliance President, details some innovations...

article

Innovation Insight: Sonja Strand, General Manager, Honeywell

20 September 2016 | By Sonja Strand (General Manager: Honeywell)

Sonja Strand, General Manager for Honeywell’s global airports business, highlights the importance of integrated operations...

article

Perfect partnerships – Dimitrios Sanos, IATA

20 September 2016 | By Dimitrios Sanos: IATA

Dimitrios Sanos, IATA, reveals how Standard Ground Handling Agreements and Service Level Agreements can complement excellent ground service provisions...

news

Babcock awarded contract to support Qantas across Australia

8 September 2016 | By Babcock

Babcock today announces that it has been awarded a five-year contract, with an option for a further two years, to support Qantas Group’s ground support equipment (GSE) fleet at 60 locations across Australia...

article

The importance of coordinating your ground support

12 August 2016 | By Diego Alonso Tabares (Airbus)

Diego Alonso Tabares, Senior Engineer – Airport Operations at Airbus, provides an overview of the innovative European Commission-funded INTERACTION project, which was launched to help evolve airport operations to develop fully integrated and coordinated management of the processes that converge into aircraft turnaround.

article

Keeping runways safe

11 June 2016 | By Joseph K W Cheong (ICAO)

Joseph K W Cheong, Technical Officer in the Airport Operations and Interoperability Section at ICAO, reveals how the new global reporting format promises to reduce runway excursions.

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Latest News

Ground handling

Vestergaard Company A/S

ASAM S.A. on why progress in aviation is taking off in Mali

Aebi Schmidt UK Limited

AIRDAT

ADB SAFEGATE

Delta improves baggage performance and experience with RFID

ASAM-S.A becomes first Malian company to be certified by ISAGO

Aviation starts on the ground

dnata selects Avaya to drive digital transformation in customer experience

Facing challenges on the apron

Innovation Insight: Sonja Strand, General Manager, Honeywell

Perfect partnerships – Dimitrios Sanos, IATA

Babcock awarded contract to support Qantas across Australia

The importance of coordinating your ground support

Keeping runways safe