Re-humanising the airport experience
Dimitri Coll, Vice President Airport Customer Experience at ACI World, gives his analysis of passenger experience and argues that employees are a key component of this.
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Dimitri Coll, Vice President Airport Customer Experience at ACI World, gives his analysis of passenger experience and argues that employees are a key component of this.
CAA International has joined the SafeTeam consortium to examine and help ensure the safe transition from human to digital assistants and AI-run aviation operations.
ACI Europe has announced its annual winners for the Best Airport Awards 2022, which were characterised by how airports are recovering post-COVID-19 pandemic and sustainability-related achievements.
As part of Hamad International Airport’s smart airport programme, the airport has launched an innovative ‘Digital Twin’ initiative, to provide a real-time view of the airport through an intuitive 3D interface.
Mumbai International Airport has introduced unique ‘Integrated Security Check Points’ for all international and domestic passengers departing through Terminal 2.
Voxpop clip with the CEO of Bahrain International Airport on the trends to watch in air travel this year.
Airports Council International Europe’s Director General, Olivier Jankovec, has outlined the financial burden debt-ridden airports will continue to face, as the aviation industry battles to gain financial stability post-pandemic.
Both Scottish and UK governments have been urged to support the North East of Scotland Green Freeport, which will transform the region into the ‘Net Zero Capital of Europe’.
Bangalore International Airport has unveiled new, luxury international and domestic lounges, with the aim to provide passengers with an immersive airport experience.
Bangalore International Airport has introduced new, innovative airport robots, who will assist and enhance the passenger experience.
Drawing on his experience, Rashid Al Busaidy, Head of ICT Strategy & Technology Innovation at Oman Airports Management Company, talks to International Airport Review about his views on implementing successful digital transformation programmes in your airport.
Sidone Thomas, General Manager, Technology, Data & Digital at Sydney Airport tells International Airport Review how, due to the global pandemic, the airport’s technology team had to reset and evolve to meet new passenger expectations and requirements.
The International Air Transport Association and Federal Authorities for Identity, Citizen, Custom and Port Security have formed an co-operation to deploy enhanced air cargo security in the UAE.
John F. Kennedy International Airport has announced the launch of a free virtual queuing programme for passengers at Terminal 4, to provide a more predictable and seamless airport experience.
23 May 2022 | By
Here we take a look at Load and Balance Systems (LBS). The final piece in the jigsaw that ensures that the plane gets off the ground (also called weight and balance).