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Gate Check: Why It’s Time to Design Airports For People

4 September 2017 | By Samuel Engel | Global Managing Director | ICF Aviation

Within the travel industry, airports strive to create a memorable (and positive) passenger experience to generate higher revenue and stronger customer loyalty. Some have found more success than others (though usually in small increments), but until airports start taking a fundamentally different – and holistic – approach to consumer experience,…

news

ICAO Secretary General encourages Cuba’s leadership on data analysis

2 August 2017 | By International Airport Review, International Civil Aviation Organization (ICAO)

Throughout an intensive series of addresses and bilateral meetings undertaken in Cuba last week, ICAO Secretary General Dr. Fang Liu encouraged Cuba’s leadership to continue pursuing and leading on pragmatic and proactive approaches to sustainable aviation development for economic and social progress, particularly with regards to data analysis and aviation…

article

Streamlining security with Copenhagen Optimization’s Better Airport solution

27 July 2017 | By Kasper Hounsgaard (Copenhagen Optimization)

Kasper Hounsgaard, Managing Partner of Copenhagen Optimization, introduces Better Airport® – a cloud-based platform for the planning of all operational areas in an airport – and explains the benefits the solution offers.

news

The on-demand traveller: how data is changing air travel expectations

13 July 2017 | By John Grant | Senior Analyst | OAG

John Grant, Senior Analyst at OAG discusses the implications of Generation Z on air travel.

article

Undaunted by big data: Embracing the revolution in the world of airport

3 July 2017 | By Claire Blejean | Helios

Helios' Claire Blejean unveils the incredible potential of big data for the world of aviation and airport.

news

KLM to optimise flight simulator capacity with Quintiq

27 June 2017 | By International Airport Review

Quintiq announces its partnership extension with KLM Royal Dutch Airlines (KLM) to optimize the airline’s flight simulator capacity.

article

Normalising intelligent artificial voice systems in airports

7 June 2017 | By Robert Hazeleger | Business Development & Marketing Manager | Aviavox, Roy Manuell | Junior Editor

What are intelligent artificial voice systems and how might they benefit airports? Robert Hazeleger Business Development & Marketing Manager at Aviavox investigates...

article

What did we learn from the Seamless Travel Series?

7 June 2017 | By International Airport Review

What is seamless travel? How does it differ from passenger experience? How might different airports must rethink the way they treat different passengers? Here's what the 'Seamless Travel Series' taught us...

article

The future of aviation: a definitive guide to the next 20 years

31 May 2017 | By International Airport Review

What will define the next 20 years in aviation? Which technologies, challenges, regions and innovations will shape the future of our industry? Find out here…

video

Day of Operations Business Intelligence

4 May 2017 | By SITA

It’s tricky business to manage the day-to-day operations of airports - cancelled flights, mishandled bags, long queues, bad weather.

article

Why do airlines oversell seats?

12 April 2017 | By Roy Manuell, Digital Editor

In light of the unfortunate recent incident involving United Airlines, we ask: Why did this happen?

article

Elevating experience at Hamburg | The Seamless Travel Series

3 April 2017 | By Michael Eggenschwiler | CEO | Hamburg Airport, Sarah Wills | Editorial Assistant

An exclusive insight from Hamburg CEO Michael Eggenschwiler on the changing relationship between airport and air passenger.

article

Personalisation and a new proximity with the modern passenger

23 March 2017 | By Christine Falzon | Business Development Manager | Icon

Christine Falzon, Business Development Manager at Icon discusses personalisation, technological solutions and how the aviation industry can better embrace new technologies...

article

No longer passenger experience; It’s now seamless travel | Reflections from PTE

17 March 2017 | By Roy Manuell, Digital Editor

Let’s get things straight. The conversation is shifting. It is no longer a question of passenger experience. Air travel is now defined by ensuring seamless travel.

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