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Baggage handling

 

Luggage on a baggage handling system conveyor beltBaggage handling is the process of transporting passenger luggage from a check-in counter at a departure airport, onto a plane cargo hold and then to a collection point at an arrival airport.

A baggage handling system (BHS) is made up of a number of different processes and checks. A BHS is designed to count bags, check weights of bags, balance loads, screen suitcases for security reasons, transport bags through an airport conveyor belt system and read bag information automatically.

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Winning back the trust of passengers

12 April 2024 | By

Jason Odey, Director of Global Baggage Excellence at Air Canada wrote exclusively in International Airport Review's Issue 4, about the future of baggage handling and what needs to be done to win back the trust of passengers.

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Overcoming staff shortages by implementing self-service technology

7 November 2023 | By

The summer of 2022 still haunts airline professionals around the world. The extreme long check-in and bag‑drop queues, followed by yet again another queue at security, an unusual high percentage of mishandled bags, flight delays or cancellations. It was a troublesome start-up after COVID, and the biggest reason for this…