DXB launches constant multichannel customer contact centre
Dubai International Airport has launched a new customer contact centre that provides passengers with an always-on access to the airport’s customer service professionals anytime.
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Dubai International Airport has launched a new customer contact centre that provides passengers with an always-on access to the airport’s customer service professionals anytime.
Phoenix Sky Harbor International Airport has introduced a new service app to support passengers who are blind or have low vision as they travel.
At PTE in Paris, we spoke with the Head of Operations about his trends to watch in air travel.
In this two-part series, Maurice Jenkins, Head of Digital Strategy and Chief Innovation Officer at Miami International Airport talks to International Airport Review about how the airport is working to provide a seamless travel journey to all their passengers through touchless and contactless technology.
A ready to use solution: web portal, iOS/Android mobile App and a complete set of digital services for all required integrations with the airport ecosystem and partners.
Ersin Inankul, Chief Digital and Commercial Officer at iGA Istanbul Airport, talks to International Airport Review about the airport’s latest developments in the digital journey experienced through touchless technologies and artificial intelligence, and how its new ‘Youth Lounge’ will also enhance the airport experience.
Phoenix Sky Harbor International Airport has welcomed a new technology that enables passengers to use their state-issued driver’s licence or identification card in the Apple Wallet on their iPhone.
In partnership with Servy, operator of Dubai International Airport, Dubai Airports, has launched the regions first mobile food, beverage, and retail ordering service, DXB&more.
Perth Airport continues to launch new COVID-19-safe initiatives and practices including touchless technology throughout its terminals and car parks, to maintain the safety of passengers and staff.
17 August 2021 | By
Chief Innovation Officer of Cincinnati / Northern Kentucky International Airport
Hamad International Airport, Qatar’s gateway to the world, has been granted the 'Best Airport in the World' title at the renowned Skytrax World Airport Awards 2021.
Ersin İnankul, Chief Digital and Commercial Officer at Istanbul Airport, speaks to International Airport Review about the airport’s quest to offer a completely seamless passenger experience through touchless technologies, artificial intelligence and biometrics.
Heather Karch, Aviation Facilities and Infrastructure Architecture Manager and Section 504/ADA Coordinator at Seattle-Tacoma International Airport, writes of the services and amenities that the airport has implemented and recently expanded in order to provide a positive passenger experience for all.
In order to avoid chaos at airports once passenger numbers begin to increase, IATA has called on governments to adopt digital processes at airports to streamline the checking of travel health credentials.
Andrew Price, former Head of Global Baggage Operations at the International Air Transport Association (IATA), explains how to run a successful airport baggage operation as volumes return to the baggage hall, and how you can best support your passengers with their baggage journey.