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Putting Teesside Airport back on the map

25 April 2022 | By

Phil Forster, Managing Director of Teesside International Airport, tells International Airport Review, about the complete redevelopment of the airport’s terminal building, creating a more seamless, stress-free, and enjoyable experience for passengers, and what they have in store for 2022.

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Viewing the passenger experience as a patchwork quilt

22 April 2022 | By

Daniela Fantinati, Head of Quality Management and Customer Experience at Aeroportos Brasil Viracopos S.A., believes that to achieve a positive passenger experience, much like a patchwork quilt, attention must be paid to all stages of the journey, starting from booking their flight to the moment the air passenger arrives at…