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Miami-Dade County Mayor Daniella Levine Cava launches “I AM MIA” customer experience campaign

12 March 2024 | By International Airport Review

The campaign is a pivotal initiative designed to transform the customer experience at one of the nation's busiest airports.

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Accessibility tech to be trialled at Glasgow Airport

11 March 2024 | By International Airport Review

Innovative small businesses with ideas to improve accessibility for passengers are set to begin trials at Glasgow Airport.

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iGA Istanbul Airport pilots therapy dog project to reduce flight stress

11 March 2024 | By International Airport Review

As part of the pilot project, specially trained therapy dogs interact with passengers at the airport and offer them support with their friendly energy.

article

Creating an Art & Culture Airport

11 March 2024 | By Sunny Yoon

Fresh from the ACI World Global Customer Experience Summit 2023, Sunny Yoon, Executive Director, Terminal Operations, of Incheon International Airport Corporation, speaks exclusively to International Airport Review about what passenger experience means to them.

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Europe’s airports prioritises needs of passengers with non-visible disabilities centre stage with ACI Europe’s guidance

30 January 2024 | By International Airport Review

ACI EUROPE launched the first ever guidance globally for airports assisting passengers with non-visible disabilities.

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A new pharmacy opens in the arrivals hall of Helsinki Airport

8 January 2024 | By International Airport Review

A new pharmacy has opened in the arrivals hall of Helsinki Airport in January 2024. The pharmacy offers prescription medication.

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My Pod Capsule Boutique arrives at Ezeiza Airport

5 January 2024 | By International Airport Review

With the aim of further enhancing the travellers' experience, 'My Pod Boutique Capsule' has been inaugurated at Ezeiza International Airport.

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Tapping into niche markets across the globe, with Athens Airport

21 December 2023 | By Chunekshi Wimalasuriya, Ioanna Papadopoulou

At World Aviation Festival we spoke with Ioanna Papadopoulou, Director of Communications and Marketing at Athens Airport.

article

Top 10 airport passenger experience initiatives from 2023

20 December 2023 | By International Airport Review

Read about some of the top airport passenger experience initiatives of the year in this article compiled by International Airport Review.

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Port Authority for NY and NJ hosts training event for disabled individuals

7 December 2023 | By International Airport Review

The Port Authority of New York and New Jersey hosted a training for individuals with intellectual and developmental disabilities.

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The importance of empowering your employees with communication, data and autonomy

29 November 2023 | By Holly Miles, International Airport Review, Rupen Philloura

Watch this exclusive interview which took place at Future Travel Experience 2023 in Long Beach, California.

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Airport Honour Award 2023 winners revealed!

20 November 2023 | By International Airport Review

Read to find out who won in the areas of experience, innovation, accessibility, EDI and sustainability. Plus the coveted Airport Leader of the Future award!

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Ford International Airport joins Hidden Disabilities Sunflower programme

14 November 2023 | By International Airport Review

The Gerald R. Ford International Airport is proud to announce its participation in the Hidden Disabilities Sunflower programme.

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Miami International Airport hosts latest rehearsal tour for children with special needs

25 October 2023 | By International Airport Review

Miami International Airport hosted its second MIA Airport Instruction and Readiness (MIAair) tour of 2023 for 25 children with special needs.

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Greater Toronto Airports Authority host first airport familiarisation tour for autistic individuals and their families

18 October 2023 | By International Airport Review

The Greater Toronto Airports Authority (GTAA) to host a welcoming airport travel familiarisation tour for families with neuro divergent needs.

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