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Accessibility

Stansted Airport staff trained to better support passengers with dementia

28 February 2020 | By International Airport Review

Over 1,000 members of Stansted Airport staff have been trained to become Dementia Friends in a bid to make the airport more accessible.

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Birmingham Airport signs agreement to improve access to the airport

22 January 2020 | By International Airport Review

Birmingham Airport will work with Midlands Connect to improve road and rail access, including supporting the development of Midlands Engine Rail and HS2.

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Liverpool John Lennon aims to be the North of England’s most accessible airport

13 January 2020 | By Liverpool John Lennon Airport

Collaborating with multiple stakeholders and organisations, Liverpool John Lennon Airport has numerous initiatives in place for passengers with reduced mobility.

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Domodedovo Airport opens lounge dedicated to PRMs

7 November 2019 | By International Airport Review

Domodedovo Airport has introduced a new lounge specifically designed for passengers with reduced mobility to improve their experience at the airport.

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Seattle-Tacoma International Airport to make travel more accessible for all

28 October 2019 | By International Airport Review

The Seattle airport has announced new services aimed at meeting the needs of passengers with hidden disabilities, as well as PRMs, to make the experience as stress-free as possible.

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Self-driving wheelchairs ready for passenger tests at Tokyo-Narita Airport

14 October 2019 | By Rachael Harper (International Airport Review)

New self-driving wheelchairs being tested at Tokyo-Narita International Airport are capable of independently detecting and avoiding obstacles.

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Houston Airports launch mobile app for children with developmental disabilities

3 October 2019 | By International Airport Review

The app is designed to help children with developmental disabilities and their caregivers prepare for each stage of the airport journey.

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From assistance to bespoke customer service

18 September 2019 | By Roberto Castiglioni - Heathrow Access Advisory Group

As the aviation industry moves towards a more focused approach on passengers with reduced mobility, accessibility within airports is changing. We spoke to Roberto Castiglioni, Chair of the Heathrow Access Advisory Group, who takes a closer look at how the industry should handle this.

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Compliance vs. compassion

17 September 2019 | By Brian Cobb - Cincinnati/Northern Kentucky International Airport

Brian Cobb, Chief Innovation Officer at Cincinnati/Northern Kentucky International Airport (CVG), describes the airport’s ambitions to advance accessibility among its community.

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Gatwick trials new assistance system for passengers with additional needs

29 April 2019 | By International Airport Review

Blind and visually-impaired passengers can now access free 24/7 assistance at Gatwick Airport via the camera on mobile phones.

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Vancouver Airport to increase airport accessibility for those with autism

23 April 2019 | By International Airport Review

Vancouver Airport, in partnership with Canucks Autism Network, hosts an airport tour for those living with autism to experience airport processes.

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Cork Airport introduces new scheme for people with hidden disabilities

21 March 2019 | By International Airport Review

A new lanyard system at Cork Airport is hoped to allow people with hidden disabilities to gain the help they need to better navigate the airport.

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Rick Hansen Foundation awards Vancouver certification for accessibility

7 December 2018 | By International Airport Review

Vancouver International has received the gold rating from the RHFAC programme and is the first airport to receive the rating.

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Making the journey accessible for every passenger

20 November 2018 | By Nathalie von Bomhard

Nathalie von Bomhard, Head of IT Management for Fraport’s FraCareServices, discusses how airports can leverage optimisation software to meet the needs of passengers with reduced mobility.

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Ensuring the same accessibility options for all passengers

2 November 2018 | By Jari Pusa

It is essential that all passengers have the same options and rights for transfer and mobility at an airport. In 2017, almost 44,000 passengers ordered the assistance service at Helsinki Airport. This is only a fraction of the number of passengers with reduced mobility who travelled through, and those numbers…

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Accessibility