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Accessibility

Autonomous mobility vehicles trialled at JFK Airport

3 March 2020 | By International Airport Review

The autonomous vehicles, introduced by British Airways, were exclusively trialled at New York’s John F. Kennedy International Airport.

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Stansted Airport staff trained to better support passengers with dementia

28 February 2020 | By International Airport Review

Over 1,000 members of Stansted Airport staff have been trained to become Dementia Friends in a bid to make the airport more accessible.

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Birmingham Airport signs agreement to improve access to the airport

22 January 2020 | By International Airport Review

Birmingham Airport will work with Midlands Connect to improve road and rail access, including supporting the development of Midlands Engine Rail and HS2.

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Liverpool John Lennon aims to be the North of England’s most accessible airport

13 January 2020 | By Liverpool John Lennon Airport

Collaborating with multiple stakeholders and organisations, Liverpool John Lennon Airport has numerous initiatives in place for passengers with reduced mobility.

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Domodedovo Airport opens lounge dedicated to PRMs

7 November 2019 | By International Airport Review

Domodedovo Airport has introduced a new lounge specifically designed for passengers with reduced mobility to improve their experience at the airport.

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Seattle-Tacoma International Airport to make travel more accessible for all

28 October 2019 | By International Airport Review

The Seattle airport has announced new services aimed at meeting the needs of passengers with hidden disabilities, as well as PRMs, to make the experience as stress-free as possible.

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Self-driving wheelchairs ready for passenger tests at Tokyo-Narita Airport

14 October 2019 | By Rachael Harper (International Airport Review)

New self-driving wheelchairs being tested at Tokyo-Narita International Airport are capable of independently detecting and avoiding obstacles.

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Houston Airports launch mobile app for children with developmental disabilities

3 October 2019 | By International Airport Review

The app is designed to help children with developmental disabilities and their caregivers prepare for each stage of the airport journey.

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From assistance to bespoke customer service

18 September 2019 | By Roberto Castiglioni - Heathrow Access Advisory Group

As the aviation industry moves towards a more focused approach on passengers with reduced mobility, accessibility within airports is changing. We spoke to Roberto Castiglioni, Chair of the Heathrow Access Advisory Group, who takes a closer look at how the industry should handle this.

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Compliance vs. compassion

17 September 2019 | By Brian Cobb - Cincinnati/Northern Kentucky International Airport

Brian Cobb, Chief Innovation Officer at Cincinnati/Northern Kentucky International Airport (CVG), describes the airport’s ambitions to advance accessibility among its community.

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Gatwick trials new assistance system for passengers with additional needs

29 April 2019 | By International Airport Review

Blind and visually-impaired passengers can now access free 24/7 assistance at Gatwick Airport via the camera on mobile phones.

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Vancouver Airport to increase airport accessibility for those with autism

23 April 2019 | By International Airport Review

Vancouver Airport, in partnership with Canucks Autism Network, hosts an airport tour for those living with autism to experience airport processes.

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Cork Airport introduces new scheme for people with hidden disabilities

21 March 2019 | By International Airport Review

A new lanyard system at Cork Airport is hoped to allow people with hidden disabilities to gain the help they need to better navigate the airport.

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Rick Hansen Foundation awards Vancouver certification for accessibility

7 December 2018 | By International Airport Review

Vancouver International has received the gold rating from the RHFAC programme and is the first airport to receive the rating.

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Making the journey accessible for every passenger

20 November 2018 | By Nathalie von Bomhard

Nathalie von Bomhard, Head of IT Management for Fraport’s FraCareServices, discusses how airports can leverage optimisation software to meet the needs of passengers with reduced mobility.

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