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Central and South America

 

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Business as usual is not good enough

1 November 2022 | By

Robson Freitas, Head of Operations, Security and Emergency at Belo Horizonte International Airport, examines the revolution the air industry is experiencing in seamless travel and explains why now, post-pandemic, is the time to deliver a passenger experience that is above and beyond.

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Viewing the passenger experience as a patchwork quilt

22 April 2022 | By

Daniela Fantinati, Head of Quality Management and Customer Experience at Aeroportos Brasil Viracopos S.A., believes that to achieve a positive passenger experience, much like a patchwork quilt, attention must be paid to all stages of the journey, starting from booking their flight to the moment the air passenger arrives at…