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Middle East

The airport as a destination: Bahrain International Airport

30 January 2023 | By Holly Miles, Salem AlMutawa

Watch this exclusive interview with Salem AlMutawa, Head of Customer Experience at Bahrain Airport Company on the future airport experience and personalised passenger experience.

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Riyadh Airports Company reports 22% December international passenger growth over December 2019

27 January 2023 | By International Airport Review

Passenger growth comes on the back of 28 new services to 22 countries and 10 new destinations launched in 2022.

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Two new routes for Etihad Airways launching in 2023

17 January 2023 | By International Airport Review

The flights will be operated using state-of-the-art Boeing 787 Dreamliner aircraft, with 28 seats in Business and 262 in Economy.

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Second 5-star Skytrax rating for Bahrain International Airport

16 January 2023 | By International Airport Review

The ranking, given for a second consecutive year, recognises the high standards of BIA’s facilities and services.

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SAUDIA invests in projects to promote sustainable flying

13 January 2023 | By International Airport Review

Saudi Arabian Airlines (SAUDIA) views sustainability management as an integral part of its corporate strategy.

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New operations building inaugurated at King Abdulaziz International

9 January 2023 | By International Airport Review

The new operations building consists of multiple departments, including its extensive operations control centre and is the largest centre of its kind in the Middle East.

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QAIA celebrates customer experience accreditation

9 January 2023 | By Sarah Wills (International Airport Review)

Airport International Group is proud to announce the ACEA issued by ACI World, saying it acknowledges the group’s focus on continuous improvement in customer experience and services.

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Etihad Cargo increases direct services to the U.S.

3 January 2023 | By International Airport Review

Three additional services to John F. Kennedy International Airport will see Etihad Cargo’s total cargo capacity increase to over 600 tonnes out of the U.S. per week.

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In conversation with Khaled Alhamash, Matarat Holdings

29 December 2022 | By Holly Miles, Khaled Alhamash

Watch this exclusive interview with with Khaled Alhamash, EVP Operations of Matarat Holdings at ACI World Customer Experience Global Summit 2022.

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Talking security with Patrick Cuschieri, Bahrain Airport Company

27 December 2022 | By Patrick Cuschieri

Watch this exclusive video which was filmed at World Aviation Festival in Amsterdam.

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In conversation with Paul Griffiths, CEO of Dubai Airports

19 December 2022 | By Holly Miles, Paul Griffiths

Watch this exclusive interview with Paul Griffiths, CEO of Dubai Airports who discusses his airport's recovery and the growing achievement of local talent and employees.

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Voxpop with David Wilson: Passenger experience highlight

15 December 2022 | By David Wilson

Airport leaders are a discerning audience when it comes to travel. We caught up with David Wilson, Managing Partner of daa International to hear what his personal passenger experience highlight for this year was.

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VPorts to create world’s first AAM integrator centre in Dubai

9 December 2022 | By International Airport Review

VPorts has announced a strategic agreement with the UAE General Civil Aviation Authority to establish the world’s first AAM integrator world centre in Dubai.

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Dubai International launches new, exciting gaming lounge

29 November 2022 | By International Airport Review

Dubai International has launched the region’s first airport gaming lounge concept with the opening of Game Space, which will further enhance passengers’ experience whilst waiting at the world’s busiest international airport.

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Dubai Airports ups annual passenger forecast after robust Q3

22 November 2022 | By International Airport Review

Dubai Airports increased its annual forecast for passenger traffic at Dubai International Airport to 64.3 million, after a strong performance in Q3 2022.

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Middle East