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The ‘connected’ traveller

10 May 2016 | By

Passengers are demanding ever more control over their airport journeys and are subsequently shaping how airports interact with them. With the advent of the ‘single travel token’ which is able to fast track passengers through the airport using biometric and biographic information, Matthys Serfontein, Vice President of Airport Solutions at…

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IATA’s keeping baggage on track

16 October 2015 | By

In June 2013, there were several new resolutions for baggage that appeared in the IATA Passenger Services Conference Resolution Manual. One is a brief text that describes baggage tracking, but it is set to make big changes in the industry. Resolution 753 packs a lot into a small space. The…