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In conversation with Roberto Castiglioni, Accessible Air Travel Evangelist
Watch this interview with Accessible Air Travel Evangelist Roberto Castiglioni.
Watch this interview with Accessible Air Travel Evangelist Roberto Castiglioni.
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Roberto Castiglioni
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Modern IT drives cost efficiency in PRM assistance
Accessible Air Travel Expert, Roberto Castiglioni, speaks to International Airport…
Accessible Air Travel Expert, Roberto Castiglioni, speaks to International Airport Review about the impact that PRM no-shows have on operational efficiency and what airports can do to tackle this.
podcast
Podcast: Episode 2 – Roberto Castiglioni
For International Airport Review’s second podcast in its new series,…
For International Airport Review’s second podcast in its new series, Tara Nolan spoke to Roberto Castiglioni, investigating the aviation industry’s attitude towards passengers with reduced mobility (PRMs).
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From assistance to bespoke customer service
As the aviation industry moves towards a more focused approach…
As the aviation industry moves towards a more focused approach on passengers with reduced mobility, accessibility within airports is changing. We spoke to Roberto Castiglioni, Chair of the Heathrow Access Advisory Group, who takes a closer look at how the industry should handle this.
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Pro-active accessibility ensures the same experience for everyone
It is the aim of an airport to ease the…
It is the aim of an airport to ease the journey and ensure it is a positive experience for all passengers, including those with reduced mobility or additional needs. Although the intention is the same, how airports are approaching this varies.
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Speaker series: Airport IT & Security
Roberto Castiglioni, Chair, Heathrow Access Advisory Group, Heathrow discusses his…
Roberto Castiglioni, Chair, Heathrow Access Advisory Group, Heathrow discusses his highlights from Airport IT & Security 2018 and what he looks forward to at this years event.
news
Heathrow Airport launches new app for visually impaired passengers
An investment of £23 million for the 6,000 visually impaired…
An investment of £23 million for the 6,000 visually impaired passengers that travel through Heathrow each year results in an app which connects those in need to trained professionals.
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Passenger Experience In-Depth Focus 2017
When considering passenger experience, consideration must be given to design…
When considering passenger experience, consideration must be given to design and flow, the efficiency of checkpoint areas and the usefulness of apps and digital services if airports want to satisfy the modern day passenger. This In-Depth Focus explores some current passenger experience developments and opportunities...
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Are airports ready for ‘Baby Boomers’?
The segment of our population with the highest disposable income…
The segment of our population with the highest disposable income isn’t immune from ageing and the next generation of over 65s represents an unmissable opportunity for the air travel industry. Roberto Castiglioni, member of the UK CAA Access to Air Travel Advisory Group and Chair of the easyJet Special Assistance…
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What did we learn from the Seamless Travel Series?
What is seamless travel? How does it differ from passenger…
What is seamless travel? How does it differ from passenger experience? How might different airports must rethink the way they treat different passengers? Here's what the 'Seamless Travel Series' taught us...
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Small changes, big differences for PRMs | The Seamless Travel Series
International Airport Review speaks exclusively to Roberto Castiglioni, Accessible Air Travel…
International Airport Review speaks exclusively to Roberto Castiglioni, Accessible Air Travel Advisor, to discuss how small changes can make all the difference for PRMs.
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