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Heathrow increases environmental charges by 7 per cent
Europe's biggest airport has brought in its 2018 charges regime, including a hike in environmental charges intended to "minimise the airport’s impact on local communities".
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Passengers’ trust and satisfaction with aviation in decline
Data from the third and fourth waves of an 18-month online and phone survey has been released by the UK Civil Aviation Authority.
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Noise contours around Heathrow Airport shrink by 52,000 households
A report has found that 52,000 fewer households are impacted by noise at Heathrow Airport than they were 11 years ago.
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Monarch administrators lose High Court battle over slots
A High Court ruling has denied Monarch the right to sell its airport slots to raise money for creditors.
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Britain’s fifth biggest airline goes under
Monarch's collapse means more than 100,000 people will have their travel plans changed...
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Ryanair faces legal action as passenger numbers affected by debacle climb
As the low-budget airline's crisis worsens, a threat of court action emerges with a British regulatory body saying Ryanair has failed to inform passengers.
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Passengers at Britain’s five biggest airports rate their security experience
More than 20,000 flyers responded to a questionnaire carried out by the British Government with Gatwick landing on top.
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Dealing with drones
Drones are here, and they are here to stay. There are a myriad of exciting and smart ways in which drones can be used for both commercial activities and public service – from delivering medical supplies to remote locations, through to surveying pipelines and delivering parcels – as well as…
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TBS at Heathrow and beyond
Can the implementation of air traffic controller tools increase the resilience and capacity of airports? Andy Shand, General Manager for Customer Affairs at NATS believes so and in this article he showcases the proven use of Time Based Separation (TBS) at London Heathrow – the world’s busiest two-runway international airport…
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Passenger Experience In-Depth Focus 2017
When considering passenger experience, consideration must be given to design and flow, the efficiency of checkpoint areas and the usefulness of apps and digital services if airports want to satisfy the modern day passenger. This In-Depth Focus explores some current passenger experience developments and opportunities...
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Jeff Halliwell appointed to scrutinise Heathrow’s consumer engagement
The UK Civil Aviation Authority (CAA), Heathrow Airport Ltd, and the Heathrow airline community are pleased to confirm the appointment of Jeff Halliwell as the chair of the Consumer Challenge Board (CCB)...
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A focus on PRMs: Passengers with restricted mobility and their rights
Passengers with restricted mobility (PRM) represent a significant demographic for airports and airlines. But how do we define a PRM passenger, and what rights do they have?
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Christmas delays put pressure on airlines to invest in next-generation technologies
5 December 2016 | By International Airport Review
According to the Civil Aviation Authority (CAA), last winter more than 3,000 flights in and out of the UK were delayed for over three hours...
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Heathrow Hub calls for a new Independent Noise Regulator
29 September 2016 | By International Airport Review
Heathrow Hub has called for the creation of an Independent Noise Regulator to monitor and control noise at UK airports...
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Airport Operators Association launches inaugural UK Airports Safety Week
19 September 2016 | By International Airport Review
The Airport Operators Association launched the inaugural AOA UK Airports Safety Week, which is supported by the Civil Aviation Authority...
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