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San Francisco Airport recognised by ACI’s ‘Voice of the Customer’
Despite the unprecedented impact of the COVID-19 pandemic, SFO's commitment remained the same: "To deliver an exceptional experience to our customers".
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ACI World unveils ‘Voice of the Customer’ recognition
‘The Voice of the Customer’ recognition rewards airports that have worked hard to gather sufficient passenger feedback in order to help themselves better understand their customers during the pandemic.
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ACI publishes interim report showcasing latest airport carbon programme results
The interim report outlines that 34 airports became first-time accredited and another 31 progressed to a higher level in the ACI Airport Carbon Accreditation programme during 2020, contributing to the further decarbonisation of the aviation industry.
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Building trust in a seamless passenger experience
Carol Lobato, Deputy General Manager at Guangzhou Baiyun International Airport Terminal 2, details the hard work that goes into creating an effortless, stress-free experience for passengers, and the importance of trust, now more than ever, in building and keeping relationships that will see those passengers return.
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Munich Airport achieves ACI’s Airport Health Accreditation
Munich Airport fully met the strict requirements of the ACI accreditation, so passengers can now be sure about the quality of health and safety precautions at the airport.
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Aviation’s Post-Crisis Recovery Series: Fort McMurray International Airport
For the first instalment of International Airport Review’s new and exclusive online series, the President and CEO of the Fort McMurray Airport Authority (FMAA), Roelof-Jan (RJ) Steenstra, discusses how the airport has responded to the COVID-19 pandemic and how his outlook for the future remains positive, but is intersected with…
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Aviation’s path to recovery will be uncertain without government support, says ACI
ACI has stressed that governments need to introduce a consistent approach to COVID-19 testing and vaccination in order to promote air travel and support the recovery of the industry.
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Tackling air travel confidence post-pandemic with digital technology at Albany Airport
Restoring passenger confidence in air travel will be imperative to the survival of the aviation industry post-COVID-19. Albany International Airport spoke to International Airport Review’s Leah Hockley about the digital approach that they believe will be key in achieving this objective.
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Belgrade Airport receives ACI Airport Health Accreditation
Belgrade Airport's accreditation, received as a result of the wide range of sanitary measures that have been put in place, compliments the other health accreditations obtained by VINCI Airports on its international network.
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The NEXTT Vision: From concept to implementation – during and post-COVID-19
After a successful first webinar, which saw over 1,000 participants register, NEXTT will be hosting their second webinar on 4 February 2021, which will look at how the industry is moving from concepts to the implementation of ideas, and how it is taking advantage of the new imperatives of healthy…
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Brisbane Airport awarded ACI Airport Health Accreditation
By being awarded the ACI accreditation, Brisbane Airport has received international recognition for its 'COVID Safe' practices.
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Rome-Fiumicino and Rome-Ciampino become first airports to complete ACI airport health audit
ACI World's Airport Health Measures Audit Programme, which two of Rome's major airports have now completed, is designed to offer additional reassurance to passengers when travelling amidst COVID-19.
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Airports are tailoring measures to assist everyone
Jean-Sébastien Pard, Senior Manager of Facilitation and Passenger Services at ACI World, highlights how accessible airport operations are imperative, even more so during these difficult times.
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Berlin Brandenburg Airport Willy Brandt is first German airport to receive ACI Airport Health Accreditation
The ACI Airport Health Accreditation, along with certification by Deutsches Hygienezertifikat guarantee a highly safe experience for passengers using Terminals 1 and 5 of the new airport.
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The key challenges for today’s airports and becoming fit for the future
Dr. Ralf Gaffal, Managing Director of Munich Airport International’s (MAI) Business Division, spoke to International Airport Review about the key challenges and questions that airports need to address sooner rather than later, highlighting best practices and using Munich International Airport (MUC) as an example.
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