San Francisco Airport recognised by ACI’s ‘Voice of the Customer’
Despite the unprecedented impact of the COVID-19 pandemic, SFO's commitment remained the same: "To deliver an exceptional experience to our customers".
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ACI World unveils ‘Voice of the Customer’ recognition
‘The Voice of the Customer’ recognition rewards airports that have worked hard to gather sufficient passenger feedback in order to help themselves better understand their customers during the pandemic.
Berlin Brandenburg Airport achieves 100 days in operation
Despite the ongoing impact of COVID-19 on the aviation industry, Flughafen Berlin Brandenburg GmbH has outlined its satisfaction with Berlin Brandenburg Airport Willy Brandt's first 100 days of operation.
IATA partners with government of Panama and Copa Airlines for trial of IATA Travel Pass
Copa Airlines is the latest airline and first located in the Americas to partner with IATA on the trial of its IATA Travel Pass, with Panama becoming the first government to participate.
ACI publishes interim report showcasing latest airport carbon programme results
The interim report outlines that 34 airports became first-time accredited and another 31 progressed to a higher level in the ACI Airport Carbon Accreditation programme during 2020, contributing to the further decarbonisation of the aviation industry.
Airport Recovery Plan published by the Airport Operators Association
AOA has called for urgent additional, aviation-specific financial support from the UK and devolved governments in order to support the recovery of the industry.
Air cargo demand in 2020 lowest since IATA records began
Global demand in 2020 was 10.6 per cent below 2019 levels, the largest drop in year-on-year demand since IATA started to monitor cargo performance in 1990.
Aviation experiences sharpest decline in passenger traffic in its history during 2020
International passenger demand fell by 75.6 per cent in 2020 compared to 2019 levels, representing the sharpest traffic decline in aviation history.
Kempegowda Airport partners with Envirotainer to improve temperature-sensitive cargo transportation
The new partnership will allow Kempegowda Airport to maintain the integrity and quality of temperature-sensitive cargo throughout entire journey.
New travel restrictions plunge Canadian airports into ‘most severe crisis since March 2020’
The new restrictions, on top of existing rules and requirements, are creating an even bleaker future outlook for Canadian airports.
TIACA and Pharma.Aero release second report on transportation and handling of COVID-19 vaccines
The report outlines the recommended practices to ensure that all vaccine transportation by air meets the highest standards of speed, security, reliability and transparency.
ACI Asia-Pacific expects pre-pandemic passenger volumes to return by 2024
Volumes in the Asia-Pacific market are expected to return by approximately 2023, but the Middle East will take longer, and is expected to return to pre-COVID-19 levels by 2024.
UK government’s Airport and Ground Operations Support Scheme opens for applications
The scheme will allow commercial airports and ground handlers to apply for up to £8 million each from the UK government to support with fixed costs.
Munich Airport achieves ACI’s Airport Health Accreditation
Munich Airport fully met the strict requirements of the ACI accreditation, so passengers can now be sure about the quality of health and safety precautions at the airport.
Heathrow Airport to launch colleague rapid testing pilot
The UK government-led testing pilot will be conducted with Heathrow Airport employees in partnership with the NHS Test and Trace scheme.
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