Passengers at CPH to assist in development of new security protocol

Credit: Copenhagen Airport

Copenhagen Airport (CPH) has announced the beginning of the development planned for the current security protocols at the airport. These developments will improve the passenger experience by eventually ensuring that passengers can go through security without having to remove computers and liquids from their hand luggage. Until then, travellers and employees will test the new security equipment to help find the best solution for a new and future-proof security system.

The new security system will be developed over the next couple of years using two dedicated lanes (23 and 24), where the airport initially will test two new lane designs. These lanes will in the first instance be longer and have more packing stations to increase the number of passengers that can prepare for the screening process. New technology along with new equipment for baggage screening will also be introduced on the two lanes in the spring. The new equipment consists of C3 scanners, which can display advanced 3D images and allow passengers to leave electronics and liquids in the hand luggage during the screening process.

Johnnie Müller, Head of Security at Copenhagen Airport, said: “An increase in passengers and demands on security obviously places a high demand on airport security. We are constantly working to optimise the security process and improve the customer experience throughout the airport. It is therefore crucial that the new lanes and equipment are tested in operation, so that our employees and travellers can experience them in real situations. In this way, we can develop the best possible solution for the future.”

To further optimise security, Copenhagen Airport will test a number of different screening equipment, including C3 scanners from various suppliers. In addition, the airport will test new body scanners. As a result of this, security will be tailor-made for the requirements of Copenhagen Airport, its airport employees and passengers. 

Müller continued: “We want new security protocol to be modern, efficient and high-tech, but first and foremost, good security means we need to find the solution that best suits our airport. Not only does the solution have to suit our area, but it also has to assist our employees in providing the best service possible, as well as also being the best solution for the many different needs of our passengers. Unlike other airports, we will also test the new equipment and the new lanes in close cooperation with both employees and passengers, instead of creating a closed test environment that has difficulty in reflecting reality.”

New equipment and more efficient processes will improve the security control for passengers and employees. The new equipment and lane design will improve the ways that employees can assist passengers, which in turn will improve the airport passenger experience, something that usually begins at security.

Müller concluded: “Even though this new security system is a change for the better, we know that any change can be difficult. That’s why we are doing everything we can to advise the passengers using lanes 23 and 24 of the changes and how best to participate. Our employees have been thoroughly trained and signs have been placed throughout the area to ease the process.”