Keflavik expands Veovo Technology for airport-wide passenger flow visibility to ensure smooth travel

To ease the challenges, Isavia — Iceland´s national airport and air navigation service provider — announced plans to expand the Veovo Flow Management solution throughout the airport compound.

The technology, which consists of sensors and advanced deep learning algorithms, will provide a cohesive picture of how passengers move through and use the airport, enabling more informed operational and business decisions.

Initially implemented at check-in and security processes in 2016, the solution provides wait time and occupancy figures to help meet service level agreements and alleviate overcrowding. In parallel, the airport also deployed Veovo’s Airport Management System for operational visibility to enhance resource management. Together, the solutions ensure wait times and flight information are communicated on screens and mobile app, keeping passengers informed.

said Guðmundur Karl Gautason, Project Manager — Operation Research at Keflavík Airport.

With the extended roll-out, Keflavík will have a detailed view of passengers´ movement patterns, from the moment they arrive until boarding the plane. The airport will be able to extract any combination of data, both real-time and historical, for all areas, broken down per flight.

This in-depth information will enhance the understanding of how disruptions or changes affect standard behaviour, allowing the airport to improve operations in areas of interest. This could include optimising operational resource allocation, including bus usage or gate allocation, and improving the layout of existing facilities, including positioning of signage and for guiding physical expansion plans. The airport´s retailers will also be able to fine-tune their service with improved staffing, tailor product placement and variety, as well as benchmark performance for continual improvement.

concludes Guðmundur Karl Gautason.

says Claus Hein, Sales Manager at Veovo.

Keflavik joins a host of other airports, including Amsterdam, Auckland, Bristol and Billund, that are using the end-to-end flow management solution to help guide physical expansion plans, and for streamlining operations to accommodate rapid passenger growth.