NIIT Technologies recognised for Indian airport collaboration

TEAMWORK: NIIT Technologies collaborated with SITA and ten Indian airports

NIIT Technologies has won an International Airport Review Award in Terminal Operations for its role in a partnership with SITA.

The pair worked with Chennai, Kolkata, Ahmedabad, Pune, Thiruchirapalli, Thiruvananthapuram, Calicut, Mangalore, Guwahati and Jaipur to streamline their performance.

This was achieved through an Airport Operations Control Centre, which synchronises all processes and sub-processes across passenger, baggage and aircraft operations. In addition, a centralised data centre was set up at Chennai Airport and a disaster recovery centre at Kolkata.

An airport operational database (AODB) was also set up to address gaps in the management system and provide real-time updates. This paved the way for collaborative decision making which is a joint programme among all airport partners including Air Traffic Control (ATC), Airline Operators (AO), Airport Ground Handles (GH) and support services.

Since the optimisation the airports have seen remarkable results – on-time performance at Chennai has increased from 68 to 87 per cent, flight capabilities have gone up by 8.5 per cent, and the number of flights has increased.

Jonathan Russell and NIIT Technologies’ Gagan Gupta

On receiving the award, Arvind Mehrotra, President and Global Business Head – Infrastructure Management Services at NIIT Technologies Ltd., said: “We are honoured to be recognised for our work in modernising terminal operations by leveraging enterprise automation at Airports Authority of India (AAI). Our service culture promotes empathy, 24×7 support mindset and constantly seeks new ways to deliver value.”

One of the IAR judges said: “NIIT Technologies has created a platform for collaborative decision making which maximises operational effectiveness and business resilience – they should be commended for delivering solutions that have already demonstrated great improvements to on-time performance.”