What did we learn from the Seamless Travel Series?

Posted: 7 June 2017 | International Airport Review | No comments yet

What is seamless travel? How does it differ from passenger experience? How might different airports must rethink the way they treat different passengers? Here’s what the ‘Seamless Travel Series’ taught us…

biometric-face-recognition-seamless-travel

“It’s no longer a question of passenger experience; it’s now about seamless travel.”

These are the words International Airport Review offered following PTE earlier in March 2017. Technological advances are currently so fast than most industries are struggling to keep up. Airport and aviation is beginning to turn a corner we feel, led by a cluster of airports and airlines that are implementing exciting new developments such as biometric facial recognition and single token travel, exploring blockchain technology and other exciting new prospects such as robotics. It’s no longer a question of passenger experience; the discussion now surrounds ‘seamless travel.’

We spoke to several different individuals throughout the ‘Seamless Travel Series: from airport to airline consultant to accreditor to supplier. Whether it was with Brisbane discussing an airport’s role as a reflection and seamless transition point between the sky and the city, or whether it was Lufthansa Consulting’s insight into how airport and airlines are now working together to ensure a seamless experience for all, we strived to offer a balances look into the progress currently being made in the world of passenger experience.

We therefore invite you to take a look at International Airport Review‘s exclusive ‘Seamless Travel Series’ below and as ever, feel free to comment, share and discuss any of the insight we offer.

Enjoy.

Elevating experience at Hamburg – Hamburg CEO Michael Eggenschwiler

Small changes, big differences for PRMs – Roberto Castiglioni, Accessible Air Travel Advisor

Understanding the airport passenger with ACI World’s unique survey – Dimitri Coll, Head ASQ, ACI World

Rethinking an airport’s relationship with technology – Sarah Wittlieb, Head of Innovation, Munich Airport

Using data to improve operational efficiency – Nick Gates, Product Portfolio Director at SITA UK

Brisbane: an airport that reflects the community – Krishan Tangri, General Manager Assets and Stephen Goodwin, General Manager Operations at Brisbane Airport Corporation

The changing relationship between airports and airlines – Georg Baust, Senior Consultant at Lufthansa Consulting

Cookie	Description
cookielawinfo-checkbox-advertising-targeting	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising & Targeting".
cookielawinfo-checkbox-analytics	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Analytics".
cookielawinfo-checkbox-necessary	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Performance".
PHPSESSID	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
zmember_logged	This session cookie is served by our membership/subscription system and controls whether you are able to see content which is only available to logged in users.

Cookie	Description
advanced_ads_browser_width	This cookie is set by Advanced Ads and measures the browser width.
advanced_ads_page_impressions	This cookie is set by Advanced Ads and measures the number of previous page impressions.
advanced_ads_pro_server_info	This cookie is set by Advanced Ads and sets geo-location, user role and user capabilities. It is used by cache busting in Advanced Ads Pro when the appropriate visitor conditions are used.
advanced_ads_pro_visitor_referrer	This cookie is set by Advanced Ads and sets the referrer URL.
bscookie	This cookie is a browser ID cookie set by LinkedIn share Buttons and ad tags.
IDE	This cookie is set by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
li_sugr	This cookie is set by LinkedIn and is used for tracking.
UserMatchHistory	This cookie is set by Linkedin and is used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
VISITOR_INFO1_LIVE	This cookie is set by YouTube. Used to track the information of the embedded YouTube videos on a website.

Cookie	Description
cf_ob_info	This cookie is set by Cloudflare content delivery network and, in conjunction with the cookie 'cf_use_ob', is used to determine whether it should continue serving “Always Online” until the cookie expires.
cf_use_ob	This cookie is set by Cloudflare content delivery network and is used to determine whether it should continue serving “Always Online” until the cookie expires.
free_subscription_only	This session cookie is served by our membership/subscription system and controls which types of content you are able to access.
ls_smartpush	This cookie is set by Litespeed Server and allows the server to store settings to help improve performance of the site.
next-i18next	This cookie is served by the Swapcard app/website to detect and store the user’s language.
one_signal_sdk_db	This cookie is set by OneSignal push notifications and is used for storing user preferences in connection with their notification permission status.
YSC	This cookie is set by Youtube and is used to track the views of embedded videos.

Cookie	Description
bcookie	This cookie is set by LinkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
GPS	This cookie is set by YouTube and registers a unique ID for tracking users based on their geographical location
lang	This cookie is set by LinkedIn and is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	This cookie is set by LinkedIn and used for routing.
lissc	This cookie is set by LinkedIn share Buttons and ad tags.
nQ_cookieId	This cookie is served by the Swapcard event app/website and uniquely identifies the user’s session.
nQ_visitId	This cookie is served by the Swapcard app/website and uniquely identifies the user.
vuid	We embed videos from our official Vimeo channel. When you press play, Vimeo will drop third party cookies to enable the video to play and to see how long a viewer has watched the video. This cookie does not track individuals.
wow.anonymousId	This cookie is set by Spotler and tracks an anonymous visitor ID.
wow.schedule	This cookie is set by Spotler and enables it to track the Load Balance Session Queue.
wow.session	This cookie is set by Spotler to track the Internet Information Services (IIS) session state.
wow.utmvalues	This cookie is set by Spotler and stores the UTM values for the session. UTM values are specific text strings that are appended to URLs that allow Communigator to track the URLs and the UTM values when they get clicked on.
_ga	This cookie is set by Google Analytics and is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. It stores information anonymously and assign a randomly generated number to identify unique visitors.
_gat	This cookies is set by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.
_gid	This cookie is set by Google Analytics and is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.

Latest News

What did we learn from the Seamless Travel Series?

Related topics

Related airports

Related airlines

Related organisations

Related people

Leave a Reply Cancel reply

Latest News

What did we learn from the Seamless Travel Series?

Related topics

Related airports

Related airlines

Related organisations

Related people

Creating tailored travel experiences within the airport

Billy Bishop Toronto City Airport launches donation drive to support daily bread food bank

London Luton Airport invests in sustainable fleet to reduce emissions and achieve Net Zero by 2040

Largest marine park in Hong Kong established to protect marine ecology near airport expansion

Interview Spotlight: Borry Vrieling, Founder of eezeetags

Leave a Reply Cancel reply