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The future of passenger experience: industry leaders set to discuss airport innovation in Madrid

Posted: 2 April 2025 | | No comments yet

Join industry leaders on 9 April 2025 in Madrid for an exclusive briefing on airport innovation and enhancing the passenger experience. Limited complimentary passes available.

passenger experience

As the aviation industry adapts to increasing passenger demands and technological advancements, experts from across the sector will gather in Madrid for the International Airport Review Breakfast Briefing on 9 April 2025, during the Passenger Terminal EXPO. The event will explore how airports, airlines, and ground handlers are rethinking traditional operations to improve efficiency and enhance the passenger journey.

Key discussion points:

Senior professionals and decision-makers will examine pressing industry challenges and explore innovative solutions, including:

Rewriting the passenger experience – The role of AI, automation, and self-service technology in streamlining airport operations and enhancing passenger satisfaction.

Baggage innovation – How airlines are leveraging mobile technology to improve baggage tracking and repatriation, turning a major operational challenge into an opportunity for customer service.

Optimising airport resources – As global passenger numbers continue to rise, industry leaders will discuss strategies to enhance efficiency, infrastructure, and resilience.

Industry experts taking the stage:

The panel will feature top professionals who have been instrumental in shaping modern airport operations:

  • Courtney Moore – Deputy Executive Director, Strategy, Innovation & Experience, Los Angeles World Airports (LAWA)
  • Api Appulingam – Chief Development Officer, Philadelphia International Airport
  • Amal Hejles – Digital Strategy Director, Matarat Holding
  • Kirk Goodlet – Senior Director, InterVistas Consulting
  • Nicole Hogg – Portfolio Director for Baggage, SITA AT AIRPORTS

Event details:

Date: Wednesday, 9 April 2025

Time: 07:30 – 09:00 CET

Venue: Hotel AC Madrid, Feria (Located near IFEMA, the Passenger Terminal EXPO 2025 venue)

This briefing provides a platform for industry leaders to engage in meaningful discussions, share knowledge, and explore how airports can evolve to meet the expectations of the 21st Century passengers.

For those interested in attending, limited complimentary passes are available for senior professionals. Register for a free pass

 

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