2024 ASQ Airport Experience Awards recognise global excellence in passenger service across top airports

Credit: ACI World

Airports Council International (ACI) World, in partnership with Amadeus, has announced the winners of the 2024 ASQ Airport Experience Awards, celebrating the best in airport customer experience, determined exclusively by passengers. The ASQ Awards are based on a comprehensive global measurement program that gathers real-time feedback from travellers via live surveys at airports worldwide, ensuring fair comparisons across airports.

The 2024 ASQ Awards were a milestone, with nearly 700,000 surveys completed and over half of the world’s travellers passing through an ASQ-rated airport. A record-breaking 181 awards were presented to 95 airports globally, recognizing their dedication to exceptional passenger service. Categories included Best Airports by Size and Region, Most Dedicated Staff, Easiest Airport Journey, Most Enjoyable Airport, Cleanest Airport, and Top Airports for Arrivals.

Regional winners included Dakar Blaise Diagne International Airport (Africa), Beijing Daxing and Singapore Changi Airports (Asia-Pacific), Milas-Bodrum and Rome Fiumicino Airports (Europe), and Gerald R. Ford International Airport (North America), among others.

Additionally, 10 airports were inducted into the ACI World Director General’s Roll of Excellence for their consistent excellence over the past decade, including Hartsfield-Jackson Atlanta International and Salalah Airport.

ACI World Director General Justin Erbacci stated, “In today’s fast-evolving world, where passenger expectations are higher than ever, airports must continually push the boundaries of service to stay ahead. The 2024 ASQ Awards honor airports that create memorable, seamless experiences that transform the entire passenger journey and help shape the future of air travel.”

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