Nice Côte d’Azur Airport puts services at passengers’ fingertips

SITA’s beacon technology delivers location-specific information through new airport app at Nice Cote d’Azur Airport…

Nice Côte d’Azur Airport is leveraging SITA’s beacon technology to put personalised information at passengers’ fingertips through the airport’s new multi-functional app. The new app was launched to coincide with the recent opening of Nice Côte d’Azur Airport’s refurbished Terminal 1 retail area and will also support the refurbishing of the commercial area of Terminal 2 in 2016.

Beacon technology to change the industry?

Nice Côte d’Azur Airport is leading the way by using SITA’s beacons and Common Use Beacon Registry to provide passengers at the airport with real-time, relevant information each step of the way. With beacons installed throughout the terminal, passengers who are using Nice Côte d’Azur Airport’s app will also receive retail information and offers relevant to their specific location. The Airport Premier Club passengers using the app will automatically earn points as they pass through the airport.

Jean-Pierre Torres, Head of IT at Nice Côte d’Azur Airport said: “Increasingly passengers are demanding more control over their airport experience. They want to personalize the services they receive from the airport to their own requirements or needs. SITA’s beacon technology allows us to deliver on this expectation and offer a highly tailored experience to our passengers, in particular our frequent flyers. Indeed this technology will facilitate access to Fast Track Security for Airport Premier Gold members, allowing them to use their frequent flyer card automatically.”

Dave Bakker, SITA President, Europe said: “Beacon technology unlocks a world of opportunity for airports. With a clear view of who the passengers using the app are and where they are in the airport, Nice Côte d’Azur Airport is able to offer a wide range of tailored services. The airport has recognised this potential and we will continue to work together with the airport team to leverage this technology to further enhance the overall passenger experience at Nice.”

SITA’s beacon registry is a repository of information describing the beacons deployed at an airport. Accessed through the Beacon Registry API, it allows app developers to use the detection of a beacon to trigger the provision of contextual information such as boarding times or information on a connecting flight. The Beacon Registry API is one of the APIs offered by SITA, which include weather, baggage tracking and flight information. 

In October last year, Nice Côte d’Azur Airport opened the first part of the refurbished Terminal 1 retail area with a wider range of outlets and more circulation areas, making the area more enticing and welcoming for departing passengers.

It is clear that IT solutions are becoming more and more important to the airport industry...