Mumbai airport’s ‘Pawfect’ scheme returns, offering emotional support dogs to ease passengers

Credit: Chhatrapati Shivaji Maharaj International Airport

Chhatrapati Shivaji Maharaj International Airport (BOM) has announced the return of its ‘Pawfect’ scheme. ‘Pawfect’, features nine dogs at terminal 2 for passengers to play with and comfort, before departing on their journey.

Commenting on this fun development, a BOM spokesperson, commented, “At Mumbai International Airport, we take pride in ensuring that every passenger is taken care of. Travelling and taking a flight can be hectic and challenging for many, which is why we continuously seek innovative ways to enhance the passenger experience. Our Pawfect initiative, which was very popular before the Pandemic, not only helps to reduce travel-related anxiety but also brings a sense of joy and comfort to our passengers.”

The pack of dogs include a Golden Retriever, a Maltese, a rescued Husky, a Shih Tzu, a Lhasa apso, a Labrador and more—all specially chosen and trained.

Details of the passenger scheme?

From Friday to Sunday, between 1500hrs and 2300hrs, these lovable emotional support companions will be waiting to greet travellers in the Terminal 2 Departures area, including Domestic Level 3 and after immigration. These trained canine companions are experts in sensing and responding to moods, offering unconditional love and comfort like no other. Engaging with these furry friends offers a soothing respite, allowing passengers to find their travel anxiety melting away. This initiative will infuse the airport environment with cheer and surprise, recognising that air travel can be tiresome and stressful for some passengers.

BOM’s Pawfect programme is a pioneering initiative in an Indian airport, featuring stars like Bella, a gentle and affectionate golden retriever known for her warm and uplifting personality. Bella’s specialised training in bringing joy to travellers and engaging with children with special needs beautifully complements her calm demeanour, creating a delightful oasis amidst the bustling airport. Alongside her team, Bella continues to create smiles and comfort countless travellers, brightening their journey through BOM.