Toronto Pearson International Airport hosted an immersive airport tour for passengers with autism or neurodivergent needs

Credit: Toronto Pearson/CNW Group

Toronto Pearson International Airport (YYZ) in partnership with Autism Ontario and Air Transat, hosted its second annual ‘Ready, Set, Fly…with YYZ.’ This event is an immersive airport familiarisation tour, aimed at supporting families and individuals with autism or neurodivergent needs.

“At Toronto Pearson, we’re committed to making air travel accessible to everyone, ensuring that every passenger can experience the joy and confidence of flying,” said Kurush Minocher, Executive Director of Customer Experience and Airline Relations, Toronto Pearson. “From going through the screening processes to boarding a plane, the event helps empower passengers with autism or neurodivergent needs and their families to familiarise themselves with the full airport experience.”

What will the immersive airport tour entail and why are they doing it?

The event provides participants with real-life experience navigating Canada’s busiest airport to help reduce anxiety about flying. Approximately 200 people are invited to Toronto Pearson to simulate all aspects of travelling, including check-in, security screening, boarding a real airplane, customs and interacting with airport staff.

“Through initiatives like ‘Ready, Set, Fly…with YYZ,’ Transat is wholeheartedly committed to empowering children with autism or neurodivergence and their families with the knowledge and resources they need to embark on their future journeys with confidence and peace of mind,” said Andréan Gagné, Senior Director, Communications, Public Affairs and Corporate Responsibility. “Going through the full process can truly help turn what can often be an overwhelming experience into a more enjoyable one. The event also enhances our team’s insights into the unique needs of these individuals, enabling them to deliver an even more caring travel experience.”

“This collaboration between Autism Ontario, Toronto Pearson, and Air Transat demonstrates the meaningful change that’s possible when we come together for a common goal,” said David Ferrara, Manager of Communications and Resource Development with Autism Ontario. “Together, we’re redefining what air travel can be for autistic individuals, fostering a more welcoming and supportive experience that reduces stress and promotes inclusivity.”

“Ready, Set, Fly…with YYZ” illustrates Toronto Pearson’s dedication to providing individuals with autism and neurodivergent needs a seamless and inclusive travel experience. While we’re proud of the progress we’ve made, we know there’s more work to do, and events like this are key to driving continuous improvement as we collaborate with the families we serve.