Birmingham Airport improves accessibility with new check-in option

Birmingham Airport have introduced a new check-in process to provide a “stress-free” assistance for those with hidden disabilities.

Specially trained staff at the airport will be on-hand to help those with a sunflower lanyard, ensuring that passengers get the help they require.

The scheme does not fast track passengers through check-in. 

“This new process ensures we can fully support our customers with the help they need, whether from the check-in point to the aircraft or just through the security process,” said Chris Wilson, head of terminal operations.

The lanyard discreetly informs both staff and other passengers that the wearer has a hidden disability.

Customers who are eligible are required to register for a lanyard before travelling at the airport’s assisted travel desk upon arrival.

“This new scheme will help better manage the service offered to customers registering directly with the Assisted Travel team upon arrival,” said Andy Wright, from Birmingham Airport’s accessibility forum.

“This will ensure the resource can now be better utilised to support those for whom the sunflower lanyard policy was originally created.”