Mumbai International Airport revolutionises passenger experience with digital gateway

Chhatrapati Shivaji Maharaj International Airport (CSMIA) have unveiled an expansion of its cutting-edge digital gateway programme, enhancing the travel experience for passengers who both use or don’t use DigiYatra.

With an increase in the number of e-gates from 24 to an impressive 68, the highest number of e-gates at landside in the country. This expansion will enhance the processing capacity of the airport to 7440 passengers per hour at Terminal 2 and 2160 at Terminal 1. Wait times are now reduced to under a minute at landside.

CSMIA’s digital gateway combines the advantages of technology, big data analytics, process excellence and design thinking, delivering exemplary passenger experience.

In an ongoing development, an additional 118 e-gates are being deployed at the Pre-embarkation Security Check (PESC) area at T2 to further simplify passenger movement. With biometric validation, DigiYatra passengers can breeze through the e-gates without needing to show their ticket, boarding pass or identity verification. The Digital Gateway solution leverages a variety of IoT sensors and biometric face pods integrated with the DigiYatra foundation to identify and guide passengers efficiently. This technology will further streamline passenger experience and minimise the processing time for non-DigiYatra passengers.

To assist first-time DigiYatra passengers, “Digi Buddies” have been deployed to guide passengers in using the self-service systems such as DigiYatra, CUSS, CUPPS, and SBD.

In another first, CSMIA will deploy Artificial Intelligence and Machine Learning- enabled (AI/ML) cameras to enhance the overall security system at the kerbside.

Commenting on the development, a CSMIA spokesperson said: “We are excited to announce the significant expansion of our DigiYatra facility on our digital gateway platform at CSMIA. This initiative reflects our dedication to pioneering technological advancements that enhances passenger experience. By increasing the number of e-gates and integrating advanced biometric systems, we are committed to ensuring swift, secure, and seamless travel for all our passengers. Our focus remains on enhancing efficiency and convenience, making CSMIA a global leader in airport innovation.”

In response to the increasing passenger traffic demand and forecasted growth, the airport is focusing on real-time information sharing and improved decision-making processes. With the launch of the digital gateway programme, CSMIA has embarked on a transformative journey to elevate its passenger interaction zones. This robust digital platform, coupled with digital screens running dynamic content, captures passengers’ attention and broadcasts necessary information effectively. CSMIA continues to set new standards in airport technology, ensuring that passengers benefit from a seamless, efficient, and technologically advanced travel experience.