South India’s busiest airport to install new passenger processing technology

India’s Kempegowda International Airport has announced the installation of SITA passenger processing technology to manage the 15 million passengers it receives annually.

India’s Kempegowda International Airport has announced the installation of SITA passenger processing technology to manage the 15 million passengers it receives annually.

Kempegowda International Airport, located in Bengaluru, serves India’s “Silicon Valley” tech hub and is reportedly the busiest airport in the region. The new seven-year, multi-million dollar contract includes the installation of SITA’s open passenger processing platform known as AirportConnect, self-service check-in kiosks and SITA’s baggage reconciliation service, BagManager.

Hari Marar, President, Airport Operations, Bangalore International Airport Limited (BIAL), said: “Kempegowda Airport, being the gateway to a city which is one of the Top Technology Innovation hubs in the world, continues to adopt next generation technology to enhance the overall passenger experience.

“We chose SITA because we wanted a single supplier that could provide a complete passenger processing platform and baggage reconciliation system, support both systems, and also help us implement the new CUSS platform with both Bag Tag and Boarding Pass options.”

In total, 180 common-use workstations and 30 new common-use self-service (CUSS) kiosks, which allow passengers to print their own boarding passes and also tag their own bags, will run on the open platform.  All 31 airlines using the airport will be able to access their respective IT applications in real-time on shared equipment and use any airport desk, gate or self-service kiosk for passenger check-in and boarding.

The baggage reconciliation service will provide real-time information on baggage status speeding up any issues that may arise.

Maneesh Jaikrishna, Vice-President, India and Sub-continent, SITA, said: “BIAL and SITA introduced India’s first passenger baggage reconciliation system at this airport in 2007. Since then, the airport continues to grow quickly and its needs are constantly evolving. Implementing SITA’s latest passenger and baggage management technology will help facilitate that growth by simplifying airport operations and improving passenger flow and efficiency.”