Inside Changi Airport’s innovative iChangi Baggage Tracker

In late 2021, Changi International Airport embarked on a baggage transformation project to improve passengers’ overall travel experience, especially around baggage handling. Having worked with its airport partners to use technology and improve the tracking and handling of baggage, the result is a personalised baggage tracking function on the iChangi app.

This function is currently in a beta trial, and is the first of its kind to be launched by a Southeastern Asian airport.

The app allows the passenger travelling to or from Changi to keep track of the status and location of their bag, as well receive updates on the arrival of their baggage at Changi and whether is has been delayed due to inclement weather or other disruptions. To begin with, this function will be available only to passengers on participating airlines who are departing from or transferring at Changi, as well as those arriving on participating airlines at Changi’s Terminals 2 and 3. The rest of the terminals will come onboard by early next year.

How it works

Passengers will be given visibility over the journey of their bag through the airport system. 

For departing Changi passengers they will be informed when their bags have been checked into the baggage handling system, and when it has been loaded into containers bound for the aircraft. 

For those arriving at Changi, they will be able to see when their bag has been checked in at the overseas airports and will be informed of the expected delivery time at the baggage carousels.

For transiting passengers, they will be able to see when their bag has arrived at Changi, and then when it has been loaded onto their next flight.

Digitising baggage operations will not only help improve the passenger experience and improve trust in checking in baggage, the project is also equipping the baggage team with new competencies for data-driven operations. 

Let us know what you think of this new service in the comments section below!