YYZ first in North America to receive ACI Accessibility Accreditation

Toronto Pearson International Airport (YYZ) became the first airport in North America and second in the world to receive the Airports Council International (ACI) accreditation under the Accessibility Enhancement Accreditation (AEA) programme, a first-of-its-kind dedicated to airport accessibility.

The programme is designed to help airports measure, evaluate, and improve their accessibility management and culture. It is the only international assessment or accreditation programme dedicated to airports’ accessibility to passengers with disabilities. 

 “As the largest airport in Canada, we are leading the way in providing equal, respectful, and professional treatment that extends to our passengers and our employees,” commented Deborah Flint, President and CEO, Greater Toronto Airports Authority (GTAA). “We are proud to be the first airport in North America, and the second airport globally, to receive this accreditation with ACI. While we are proud of this recognition, our entire ecosystem plays a role, and we will champion accessibility with our partners and advocate until there is joy from the beginning to the end of everyone’s travel experience.”

ACI’s AEA programme launched earlier this year (2022) and provides a continuous path of improvement for airports in accessibility and passengers with disabilities, including people with physical and non-apparent disabilities.

“At Pearson, accessibility is about creating an experience that enables everyone to participate fully in the exploration of travel, as well as the enjoyment of reuniting with friends and family,” added Kurush Minocher, Director, Passenger Experience and Development, GTAA. “We thank ACI for recognising our efforts, but more importantly our partners in accessibility that helped make this possible. I am truly appreciative of the hard work and dedication of our collective teams as we embark on a journey to become the most accessible airport in the world.”

The programme is based on existing international best practices and recommendations, including those in the ACI Airport and Persons with Disability Handbook, the United Nations Convention on the Rights of Persons with Disabilities (CRPD), and Universal Design concepts.