Kobe Airport demonstrates interactive customer service robot

Kansai Airports (KIX) has conducted a demonstration experiment at Kobe Airport (UKB) 22 August 2022, using remote interactive robots to serve passengers and promote product sales at the airport stores.

This experiment is a demonstration project under the theme of ‘Realisation of next-generation services with robots, which is a part of the Moonshot Research and Development Programme,  conducted by the AI Lab, the research and development organisation of CyberAgent, Inc. and Osaka University’s Graduate School of Engineering Science.

In this demonstration experiment, remote interactive robots placed in airport stores will serve customers and recommend products, aiming to make shopping experiences more fun for customers and contribute to product sales promotion.

Kansai Airports Group strives to bring the appeal of our airports through exciting initiatives and continue to provide customers with new travel experiences.

This is the second experiment following the remote interactive robot information and passenger service demonstration conducted in September 2021.