BIAL introduces multi-payment methods for passengers

With an aim to facilitate a seamless payment experience for passengers, Bangalore International Airport Limited (BIAL), the operator of Bangalore International Airport (BLR), has introduced an innovative omnichannel payment solution across the airport ecosystem – a first-of-its-kind initiative undertaken by any airport in India.

The one-stop payment solution, designed specifically for the airport in partnership with Kotak Mahindra Bank (KMBL) and payment solutions company Phi Commerce Pvt Ltd, will enable a secure, scalable, and unified payment experience across the airport. The solution will power B2B and B2C payments across channels – both online and offline. It will facilitate transactions across the domestic terminal, international terminal, airport city, concert arena, airport hotels, retail, recreation, dining, and entertainment (RDE) destination, airport parking, cargo, and BIAL subsidiaries.

Through its own payment ecosystem, the busiest airport in South India and the third busiest in the country will now have better insights into spending patterns and be able to deliver passenger-friendly last-mile promotions.

“We are pleased to partner with Phi Commerce and Kotak Mahindra Bank to bring an innovative omnichannel payments solution for our customers. The new payment experience will bring all online, in-store, and cash transactions taking place across the airport ecosystem into one single platform. BIAL wants to take all payments into a seamless and more innovative world where offline and online payment becomes a mixed reality experience which again will open new airport opportunities for the customer,” commented BIAL’s Chief Commercial Officer, Kenneth Guldbjerg.

“Kotak’s partnership with BIAL will open a world of financial opportunities to clients working in the BIAL ecosystem. We are happy to collaborate with BIAL in further smoothing the financial journeys of their clients. Together, with ease in payments and Kotak’s digitally-powered solutions, we will make shopping a truly enriching experience for visitors at the BIAL premises,” added Puneet Kapoor, President Products, Alternate Channels and Customer Experience Delivery, Kotak Mahindra Bank.